Looking for the ability to change the content in the description field to plain text.

[Jean Pierre Du Plessis]

Hi

When a new issue is created via email, how do we set it to change it to plain text stripping out the HTML formatting. it is difficult to read with embedded images. We would like it to capture all the images as attachments. 

I have been searching to community and it only speaks about changing customer notification from HTML to Text, we are not looking to change system notification. 

[Kai Becker · Accepted solution]

Hi @Jean Pierre Du Plessis

you will probably need an app, that has more support for parsing incoming mails.
An example would be Email this issue 

[Jean Pierre Du Plessis]

Thank you for the quick response, so there is no such config in the system? okay so then if the app can do that, does this mean the app does the work before feeding it into Jira or does the app have access the back end functionality? 

[Kai Becker]

As of now, I don't know any setting in jira cloud to solve this.

You're right, the app will collect the mails from the mailbox, parse them and feed them into jira.

[Jean Pierre Du Plessis]

Noted, thanks

[Jean Pierre Du Plessis]

just an update, found the setting I was looking for,