Community resources
Community resources
Community resources
Jira Service Management
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I have a client interested in integrating thie r DC based JSM with a new Atalssian Cloud (Enterprise) JSM. I just need to know; 1) is it possible, and 2) what are the possible options to do thi...
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Hello, i believe description templates are now available in jira serv desk. I see it with some vendors i work with. Do you have instructions on how one can add templates within descriptions? thanks&n...
- Question
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Hello all, in jira service management for each ticket we require users to declare their organization. Through Jira automation rule we would like to extract the internal jira ID for their organization...
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Estou tentando trocar um tipo de item que coloquei nessa solicitação no print abaixo: E quero colocar um novo tipo de item com o fluxo novo que criei, como consigo fazer isso ?
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We have an internal process where when an employee is approved to work, it auto generates a ticket for IT to complete their onboarding. Here's a run down of it. New Hire ticket comes into CL. ...
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an Issue with status finished every day sends remainder mail.
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Using powershell to hit the insight api, and I want to filter by hosts. Can someone give me an example of a url that filters by host https://api.atlassian.com/jsm/insight/workspace/123456-abce-9876...
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I have configured my Response SLA to have 3 conditions to stop the clock (or Finish Counting as Jira calls it)... 1. Comment: For Customers 2. Entered Status: Waiting for customer 3. Resolution: S...
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Is it possible to give Service Management customers permission to view only specific pages dedicated
So, is it possible to give Service Management customers permission to view only specific pages dedicated for them in linked confluence space? Or, would I need to create each customer dedicated space ...
- Question
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Our clients access the JIRA Support Portal via a link in our software. Given that the client has already logged into our software we know who they are (which client) Would it be possible to pas...
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I've recently been updating some of our service management request types to include Forms. They are very powerful for improving clarity when requesting certain types of information and the Atlassian ...
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Hello there, It is quite simple to manage several distinct projects on one Jira account. On the other hand, it's a lot more tricky to work on several projects from different brands on zendesk. I ...
- Discussion
- cloud
- jira
- jira-cloud
- jira-service-desk
- zendesk
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Is it possible to create a request type in portal that can only be accessed by certain customers and not everyone that access to the portal?
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Hi. I'm a project administrator only and not a system admin. We've set a process whereby we receive emails that automatically generate Service Requests. The challenge is that some of the text that i...
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I want to personalize my tickets and so I have been creating screens, screens scheme and other stuffs to manage that. However, I didn’t manage to do it like I wanted. I have different categories (e...
- Question
- jira-service-management
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Hello, Is there a way to create an automation where we can have the Epic's Story points field equal the sum of all the tickets within it? Thanks.
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I want to lower the amount of screens and applications my team has open. I saw that the Dialpad API has a Dialpad Mini Dialer (CTI) which can be embedded within an iframe and was wondering if this wo...
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I'd like to build an automation where if an epic is attached to a sprint, all the stories within that epic get that sprint added to the sprint field. Is that doable?
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I have this problem. I have Jira Service Management and a field called Group Assignee. In the Group Assignee field which is a Group Picker type, you can select one group of jira users at a time. When...
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Hi all, I have created a workflow and I am trying to set the issue as non editable in the last status. I have set this property "jira.issue.editable False" forthis status, but users k...
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Hi, I want to display Issue Type name such as Incident, Change, Problem, Service Request, Problem and etc., along with Icon in Queues currently the issue type column in queues is displaying ...
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Hi Team, We are using AWS Quick Start (https://confluence.atlassian.com/enterprise/running-jira-on-an-aws-cluster-969535550.html) to run our own Jira SM setup in AWS. Now that we want ...
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My organisation deployed Jira Service Management last year ( Commercial - Data Centre). The licences are due to expire soon. May I ask what happens once the expiry is overdue. Would th...
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In below screenshot i highlighted "View" column, can somebody tell me how to set values in that column, also wanted to know what levels of rights require to do this changes. Knowledge Base > Cate...
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Hi Team I am after a jql query\filter (and not report) for all tickets that were breached this month, irrespective of: 1. when the ticket was created 2. If the ticket is resolved yet or no...
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