Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

No Access to JSM

Ducros,Rebecca,FR-Issy-les-Moulineaux,Digital & Social Media [X]
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 28, 2024

 

I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears.

Meaning : “It looks like your account rebecca.ducros@purina.nestle.com doesn't have access to the help center. Try contacting your administrators to grant you the required permissions.”

I log into my Atlassian account and it works. I don't understand how I can get access to JSM again. Can you help me ? 

Thanks ! Jira issue.png

 

 

1 answer

0 votes
Christopher Yen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 28, 2024

Hi @Ducros,Rebecca,FR-Issy-les-Moulineaux,Digital & Social Media [X] welcome to the Community. Are you an admin in the organization you're trying to access?

If so you can check your JSM - Customer and Agent license under user management and then the people section of the specific JSM project you're trying to access

 

If not an admin then you'll have to request your admin to perform the steps above. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events