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How do you add Due dates and Actual end dates for ticket requests?

Kajahnan Sivakumar
Kajahnan Sivakumar
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March 21, 2022

I have a problem where Due dates and Actual end dates don't appear in tickets created in Jira Service Management. It looks like this:

 

jira.PNG

 

Does anyone know how to resolve this?

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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March 21, 2022

Hi @Kajahnan Sivakumar 

What is that actual end date? Due date is a system field which needs to be updated or filled in.

Ravi

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Kajahnan Sivakumar
Kajahnan Sivakumar
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March 22, 2022

The due date is supposed to be created where it's 4 days after the ticket was created. Though not sure if it's not in there due to not having an automation rule.

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