Email from a plugin to be added as a comment in a ticket

[Jay Rajaram]

Hi Community,

We have an add on which has specific event triggers during the course of a ticket to send emails to configurable recipient list. 

Any suggestions on how to capture that email as a comment in the ticket will be greatly appreciated.

Thanks

[Jay Rajaram]

Added this comment as a reply to the previous one

[Brant Schroeder]

@Jay Rajaram Does the add on allow you to send emails to multiple addresses or multiple emails to different addresses?  If so have you tried adding the service desks email address with the appropriate subject line so the email gets associated with the issue?

[Jay Rajaram]

Thanks Brant - yes,we tried that and is creating a new request the first time and in the new ticket when the app gets a trigger to send an email - it is added as a comment.

We are trying to get the first email captured in the same ticket as comment - reviewed the articles in the forum to see what the probable cause would be - However,none of them worked. Thanks