I'm not able to copy/paste images and screenshots in the comments [Respond to customer]. To replicate. 1. Do the status transition from "Work In Progress" to "Waiting on Client response". ...
For those who are planning to take the ACP-420, is there a study group in place, I can join? For 120 and 620 last year, we created a channel in Slack, that might be useful for this. Considering the...
For tickets cloned from JIRA service management to JIRA software, attachment are not shown, only a failed to load icon is displayed below. Comments from JIRA service management are not copied o...
Hi, So this is the situation. We currently have one primary channel, e-mail. Our customers can submit tickets, by e-mailing to the connected e-mail. What we want to do now, is setup Jira Service Ma...
...lobal configuration 'public sharing' and created a dashboard with the viewers configuration as "Public" and it says that anyone on the web would be able to see it, no sign-in required. However, when a c...
I was auto-forwarding emails to our helpdesk/support email and if a second email had the same subject as the first, then it would be added as a comment on the ticket created by the initial email . Th...
As of now for the below mentioned J query I have mentioned tickets not updated for 5 days , Is it possible to update the below logic to 5 business days instead of 5 days, could you please share...
Hi, I'm trying to set up the following Trello ButlerTrigger: when due date is reached, move the card From A to B column. I don't find how to do it. Can you pls help me? Thank you
Not sure how or where to search for this. TIA
We have several older tickets that we would like to close in bulk without notifying the reporter. Is this possible? Vicki Stanfield
Hi folks, I'm going to make automation and I would like to know, if: Is it possible send slackbot message to issue owner? I know that we can send message to Sal...
I am receiving two emails that I am using Jira Automation to create a ticket from. The first email, lets me know that there is a data issue, and a Jira ticket is created to document the event. I then...
Hi, I am new to JSM as my company is just deploying it. I have downloaded and installed the mobile app https://www.atlassian.com/software/jira/service-management/mobile-app I have logged in a...
Hello, I have the Insight SCCM integration enabled but I want to know if a system has multiple processors. Is it possible to obtain this information? Any ideas? I am able to identify the CPU type p...
Hi- I have multiple SLA's I am monitoring and would like to have a single report that gives me the performance of each SLA in one summary report. How can I add multiple series to a JQL strin...
Hi Team, We have sent the Jira project invitation to user; which is not getting in his inbox, please help us on this issue. Tried directly user tried to register in JIR...
Dear community, I've been facing this issue for several weeks. This problem occurred after I edited the workflow. I set the workflow to have more than one done status, which is...
Is it possible to change te layout of the emails generated by a system event, for example the email below? If not, is it possible to use 'batching email notifications' as possible in Jira server?
Hello all, I am desperate for an easy way to have portal groups displayed in a queue. If different request forms are made available in a customer portal and these are stored in different portal gro...
There appears to be some sort of mismatch of status in Jira. The ticket itself appears to be in Deliver. If we look in the history, we see that the issue should have transitioned. The tick...
Hello all, when creating a new project in the Jira Service Management, I am asked to choose a template from a list of possible options: Is it possible to add your own template based...
How do I duplicate a workflow I have created to use in newly created projects, the workflow is the same?
Hi Everyone, I would like to inform that we have updated the "Issue Commented" trigger in A4J (automation) to listen and understand different instances when a comment could be added to the ticket: ...
‘No Client update from Support team past 3 days’ I would expect jQuery for the below logic No Update on Incidents / Service Request No Update on Change Requests For both you should...
Hi Jira Service Management Experts, I am a beginner in using this software because I am more of a WordPress web designer and not a programmer. I would like to know if embedding a Jira Servi...
User | Count |
---|---|
24 | |
17 | |
16 | |
9 | |
8 | |
7 |
Subject | Author | Posted |
---|---|---|
yesterday | ||
yesterday | ||
yesterday | ||
yesterday | ||
yesterday |