On our JSM project we are letting people in to the customer portal based on email address added to the "customers" in the project. Those people do not have accounts created within our Jira. It...
It frequently happens that our JSM agents create a ticket by sending email to customer with CC to our Jira instance. I would like to setup the rule such that it changes the ticket reporter (=agent) ...
HI all, I implemented something to disable commenting on closed tickets (I added property jira.permission.comment.user = False to the Closed status). This also means internal comments a...
Hi, I am aware that many of them have asked this question before and solution to this on the forum is try other apps like Halp which is a budget issue for us. But I am curious to know if there is an...
All the Customers added in an organization disappeared suddenly from all our projects.
Hello! Having the same issue as many others with not receiving invitation email and confirmation mail for a new user. It's * and *. Account for olearis.com was removed, but if this email w...
Hi, I have been struggling with the fact that the service management tool is not working properly for me: customers (reporters and participants) are not receiving any updates from the ticket...
Hello, guys. I am struggling with service desk configuration. We have a couple of custom fields in our project for the issues that we are able to see and edit in agent interface. It would be perfect...
Hello all, We want to introduce a reminder system that works somewhat like that: As soon as an assignee has commented an issue, a timer starts (for example 7 days) and when time is up and the user h...
We upgraded JSM to V4.20.0 due to a Security Advisory from Atlassian. Since the upgrade we find that some issues/tickets being created cannot be opened. We also upgraded Jira to 8.20.0 which has cr...
Below is our requirement. Issue type is Change. We have 3 custom fields in Create screen. Start date(Date Time Picker), End Date(Date Time Picker) and Downtime(Checkbox). Change window(Time between ...
Hello Atlassian Community! Today, we’re stoked to be introducing activity feed filtering, a new incident management feature in Jira Service Management Cloud. By filtering the types of the event...
We're building a 3LO app that leverages the JSM REST API to create service requests in JSM. We want to be able to support portals with varying customer permission configurations, but I'm hard pressed...
When i run the time to resolution report from my projects I get the following message 'There are no series in this report' and no report data displays. Is there something I need to configure to allow...
Using document: https://developer.atlassian.com/cloud/insight/rest/api-group-iq Trying to make call: https://api.atlassian.com/jsm/insight/workspace/{workspaceId}/v{version}/iql/objects Using: ht...
Hello, We are attempting to brainstorm ideas of how JSD can send automatic updates on a ticket after 24 hours on a status. Specifically, we want the reporter of the ticket to receive a response say...
Alguns usuários nos relatam que nos enviam e-mails, porém não recebemos as solicitações. O que pode ser? Temos como configurar SPAM?
Hi. I had the Jira Service Management Security Advisory 2021-10-20 pop up in my service desk today, and looked through the advisory, and I don't see any mention of JIRA Service Desk 4.9.0, ...
Hello, We are using Jira SM Cloud and the current priority are used on every Jira project. However, I need to create a different priority for our Service Desk. The current Priority are ...
Hello, I have a project workflow that has a required approver field listed for service desk agents of the project. We are wondering if it is also possible to add a transition or status...
We have set up syncing users from Gsuite, but we added a new user in Google Workspace 2 days ago and it has not been synced after, as I mentioned, 2 days. I found this: https://confluence.atlassian....
When the project notification is opened the page throws up a blank page instead of Notification lists
I'm building an automation that triggers when an Insight object is edited, and if 2 specific attributes were edited it will update an attribute of another Insight object. I need to use the "Send web...
Hello, Is there a way to assign a different resolution screen depending on the priority level the ticket is set to upon resolution? We are trying to add a new field type required in the resolution ...
So a colleague has requested we make the file size bigger on the jira tickets and I'm really wondering of there's a reason I shouldn't.
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