Send Slackbot message

[Douglas Souza]

Hi folks, 

I'm going to make automation and I would like to know, if: 

Is it possible send slackbot message to issue owner? 

 

I know that we can send message to Salck channel, but I would like to send DM. 

[Tessa Tuteleers · Accepted solution]

Hi @Douglas Souza , 

the answer is in your screenshot already. 

Messages are sent to the default channel specified in your webhook, but you can override this by specifying another channel with '#other-channel', or a specific user with '@userID'. Slack no longer supports @usernames, you can find out more about this in our docs, including how to find member IDs.

You need the slack user ID of a user to send a DM on slack.
Note that this isn't the same as someone's display name. You can find their member ID by opening someone's profile in Slack and selecting More (…) > Copy member ID.

As Slack and Jira users are not connected, they can't know these IDs from the Jira user (reporter) to do this dynamically. 

Tessa

[Daniel Eads]

There is a script you can run to add a Slack UID to a user's properties in Jira (assuming both Slack and Jira use the same email address. Details here: Mention someone directly in Slack via Jira Automation