Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Manage tickets TO external customers

Hi,

So this is the situation. We currently have one primary channel, e-mail. Our customers can submit tickets, by e-mailing to the connected e-mail.

What we want to do now, is setup Jira Service Management to allow us to create at ticket with our customer as the target. In a sense we would treat ourselves as a customer in this case. This should be easily duable, but can't seem to figure out how to do it effectivly.

Jira Service Management has all the proper mangement for tickets. So we also want to use it for managing outstanding requests from OUR end TO the customer. These tickets are initiated and created by US and TO the customer. (the customer also processes this using their own ticketingsystems).

What is the best solution for this? Preferrably we want this inside the same project.

 

(my gutfeeling says, create a new issue type and new workflow)

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

618 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you