Share public dashboard with costumers

Gustavo Maia November 9, 2021

We have an JSM instance in which our costumers create requests and view them through the portal.

We need to create a dashboard and make it available to our costumers to view it

I turned on the global configuration 'public sharing' and created a dashboard with the viewers configuration as "Public" and it says that anyone on the web would be able to see it, no sign-in required.

However, when a costumer tries to access the dashboard they are redirected to the portal.

Am I missing any configuration?

 

thank you!

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Gorka Puente _Appfire_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 14, 2021

Hi @Gustavo Maia

That's a common problem when trying to share Jira dashboards. In theory, you should make public not only the dashboard, but also the filters you're using.

If you're up for a commercial solution, we provide Dashboard Hub for Jira. This app allows you to easily share with a couple of clicks, any dashboard you create, in a secure way. You can see a live example for Jira Service Management here (or for agile teams here).

Hope this helps!

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