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change email notification created by a system event

Evert Morren November 9, 2021

Is it possible to change te layout of the emails generated by a system event, for example the email below?


If not, is it possible to use 'batching email notifications' as possible in Jira server?

2 answers

0 votes
Boris Berenberg - Atlas Authority
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November 9, 2021

Hi Evert,

Jira Software doesn't allow you to customize emails in Cloud. However, you can do so using our app, Notification Assistant for Jira.


0 votes
Max November 9, 2021

Hi Evert,

Check this documentation for Jira Server

If Jira Service Managment:
Click Edit template button 

Снимок экрана 2021-11-09 в 19.05.26.png

Evert Morren November 17, 2021

Hi Max,

So far I understand, batching is only available on JSM server, not on the cloud version.

The template doesn't edit the system events so far I know.


Max February 16, 2022

Hi Evert,

Why do you think so?

Attached screenshot from cloud jira.

Evert Morren February 16, 2022

Hi Max, you are right, the screenshot is from Jira cloud. But the templates doesn't change the layout of messages generated by system events. 

Regarding batching, this only possible in JSM server so far I know.

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