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Is it possible to change te layout of the emails generated by a system event, for example the email below?
If not, is it possible to use 'batching email notifications' as possible in Jira server?
Check this documentation for Jira Server https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html#Configuringemailnotifications-batching
If Jira Service Managment:
Click Edit template button