Hello! I am facing an issue regarding the Checklist visibility. Me and one of my colleagues have the same roles and permissions. Moreover, the Permissions in the Checklist for Jira Cloud settings are...
Hi, i've got a little problem using smartvalues in my jira automation webhook. I'm using {{webhookResponse.body.additionalInformation.fields.first}} and receive {id=3...
created a workflow in one admin site and I need to copy it to another?
Hi, I created a calendar for one of my projects as well as the holiday. I have 5 other projects, how can I use the same calendar? If not, how can I copy the calendar from one project to use on othe...
Dear team, how to configure secondary approvers in Jira, in case primary approver is on leave. In some of our service requests we have an approvals required from different teams as well. For examp...
We want to add a table in some of our service requests and were using "Table Grid Next Generation" add-on but due to compatibility issue with some other add-ons we have decide to disable "Table Grid ...
Hi there, is there an easy way (or an app) to annotate pdf documents in the attachement section of jira service management? So downloading, annotating and uploading again is too much efford. Should ...
How can we ensure that only the people allocated to a project are listed in the list of assignees and reporters to be selected in a request or raise a request on behalf of? Currently users s...
Hello, In my project i have 5 screen schemes and i want to add new screen scheme. i was able to create a new screen scheme but i dont know how i can add this new screen scheme in my general sc...
Hello, in an automation i create a new service request and want to insert a link in a comment with the customer URL of this created service request. Any ideas? I thought there is maybe a sm...
Greetings Fighting and learning at the same time. I want to set up an automation rule that when a customer updates comments on a JSM ticket, either by email or via the portal, the same comment gets ...
Good Day We have a project with more than 100 automation steps and we are finding it hard to update as we are unable to see the automation task description from the automation view. ...
participant still added once i removed his name
Hi atlassian community! I want to set up customer satisfaction automation for the portal. After closing the request, the client receives a link to the form in the comment. However, reactions and c...
I just upgraded from Jira Service Management 8.20.2 to 8.20.8 and noticed that when assigning a ticket to an agent, the agent drop-down list shows a duplicate of each agent. Does anyone know why this...
I'm having an issue adding users/customers to an organisation. The problem I'm having is we have a publicly accessible portal and we've been encouraging (but not required) customers to sign up u...
Hello, my automation shows an action detail "Action details: This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from...
Hi there, First off, sorry for the wordy subject :) The ITSM solution we currently use has a mail monitor built into it that takes emails and breaks parses out various elements into variables that ...
Hi , our setup already has an email integrated for case creation : when customers send email to support@****.atlassian.net as Service Request is being created for them automatically .&nbs...
Hi , in our set up in service management we have multiple users within customer organizations . we want to configure it in a way so that some users could see all the cases from their Org but some onl...
Hey there, Feedback from the floor is that when a ticket is cancelled the wording "Won't Do" is a little harsh when it is displayed as the resolution reason. I am not sure if it is possible to chan...
We created a Service Desk project for our Supply Chain team to handle internal users' purchase requests. We need to find a way to export approved tickets (in our Jira project) to MS Dynamics so those...
Hello , I am using a service management project to get the tickets logged from the customers to the support team . This is the cloud version of JIRA . Whenever a ticket is raised from the cus...
Hi, I am trying to configure SLA by Request types like Email requests or hardware requests. I didn`t find on the web how to config that. Thanks for the help
Hello, in the usercreated.vm the normal Baseurl is linked. #set ($setpasswordUrl = "${baseurl}/secure/ResetPassword!default.jspa?os_username=${velocityhelper.urlencode($user.name)}&token=${para...
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