Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,671
Community Members
 
Community Events
165
Community Groups

Hello,

In my project i have 5 screen schemes and i want to add new screen scheme.

i was able to create a new screen scheme but i dont know how i can add this new screen scheme in my general scheme GIIS: Jira Service Management issue type screen scheme

Can someone assist me to do it?

Screens.png

3 comments

You need to go into the issue type screen scheme and add a new screen scheme to an issue type mapping.

In your screenshot, click on the name of the issue type screen scheme, it should take you to a list of issue types with the different screen schemes each one is associated with.

Like Joseph Chung Yin likes this

@Aleksandr Ganiyev -

In addition to what @Nic Brough _Adaptavist_ mentioned, if your new screen scheme need to remap an existing issue type screen scheme setup, then you just need to click "edit" within the issue type screen scheme.

NOTE:  click the Edit against the issue type that you want to replace the existing screen scheme with your new screen scheme.

However, if your new screen scheme needs to be associated with an new issue type (which the new issue type is not yet added to your project), then you will need to add the new issue type to your project's issue type configuration first.  Afterward, you will be able to associate your new screen scheme against the new issue type when you access the issue type screen scheme configuration of the project.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Very thanks @Nic Brough _Adaptavist_ and @Joseph Chung Yin

I will try to do what you said and if i have more questions i will write to you again.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

424 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you