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connect a email to create a certain type

Hi , 
our setup already has an email integrated for case creation : when customers send email to support@****.atlassian.net as Service Request is being created for them automatically . 

NOW we want to have another email connected so that email to that one create a INCIDENT case for that customer  

2 answers

Hi Jack , it was my impression too in the beginning .but later I got a more clear description : 
it should be the same 1 email but upon receiving it from a certain sender domain ( let say any email that come from @xxx.com ) it shall create an incident instead of a service request. 

0 votes
Jack Brickey Community Leader May 15, 2022

So are you asking if you can have 2 different email address for a single project? If so, on Cloud you can achieve this using the default project email and create a custom email. If you are asking for something else please let me know.

@Jack Brickey  
Hi Jack , it was my impression too in the beginning . but later I got a more clear description : 
it should be the same 1 email but upon receiving it from a certain sender domain ( let say any email that come from @XXX.com ) it shall create an incident instead of a service request. 

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