Hi , our setup already has an email integrated for case creation : when customers send email to support@****.atlassian.net as Service Request is being created for them automatically .
NOW we want to have another email connected so that email to that one create a INCIDENT case for that customer
Hi Jack , it was my impression too in the beginning .but later I got a more clear description : it should be the same 1 email but upon receiving it from a certain sender domain ( let say any email that come from @xxx.com ) it shall create an incident instead of a service request.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
So are you asking if you can have 2 different email address for a single project? If so, on Cloud you can achieve this using the default project email and create a custom email. If you are asking for something else please let me know.
@Jack Brickey Hi Jack , it was my impression too in the beginning . but later I got a more clear description : it should be the same 1 email but upon receiving it from a certain sender domain ( let say any email that come from @XXX.com ) it shall create an incident instead of a service request.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.