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Hello ,
I am using a service management project to get the tickets logged from the customers to the support team . This is the cloud version of JIRA .
Whenever a ticket is raised from the customer portal by the respective reporter (who is not me) , the ticket is getting filed and everything like default workflow status , SLA etc are working as expected , where as , the Assignee field (in-built) which is not a custom field , that stays on the right half of the screen[can be seen in the snippet] , is getting filled with my profile. In the sense, the ticket is getting assigned to my name by default. Please note that , I am the admin / project-lead to my project.
How do I make this field get filled with the assignee by default as "Unassigned" ? Please suggest. Thank you in advance.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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