Hi, Once i start to create a Service management project i can see option is Share settings with an existing project. if i select the check box and select any existing project will all the configur...
When we add a customer to an organization of a portal, they automatically get added to our other portals. How can we change that and when we invite customers to a portal they only get added to tha...
I want to have users/groups managed by Azure ID for my JIRA service management Cloud. On the tutorial, I'm blocked in this step. Actually I have Organisation ID/api Key But...
We have set up a customfield of type asset object. The goal is to retrieve the object corresponding to the reporter based on his email address. I tried to use this syntax: Mail = ${reporter.emailAd...
Hi community, I've got a date picker on a portal form where I want to display an error message if it's past 3pm on the same day. After several unsuccessful attempts using a ScriptRunner behav...
Hello! I don't know why Jira doesn't translate the field name and dropdown choices (Select List single choice and multiple choices) in the language I've selected and activated (German) in "Languag...
Hi all, I am trying to test an automation rule that is going to run an update against assets. I want to test it as I am working on it but the only way I can trigger it manually is running it f...
I'm currently setting up Assets and am new to the software. There's multiple schemas for different asset types, and users have assets assigned/linked using their profile ID. Is there a way for me to...
How can I create a custom role in Jira Service Desk for users to only view the issue information, except internal comments? Is this possible?
We are currently using Jira Service Management for Service Desk and are in the process of evaluating different ITAM and CMDB solutions. What is the best way to gather more information on the ca...
Trying to figure out if this concept exists... really hoping it does. I want slack sections that would dynamically update based on a set of rules. Similar to how Google filters/labels work. ...
Hi, I am looking to create a dashboard, confluence page, report.. anything that I can provide to a client as an up-to-date change log. We have multiple clients using a single service project and d...
I'm trying to create Epics inside Jira Work Management and link them to associated Projects within Atlas. I have the app setup and can go through the process to link them, but when I actually Save, I...
Scenario: I have different Current Support Level. If The Current Support Level is not "Level 0", then hide the "Escalate to Lvl. 1" status from all the users. "Level 0" = Enable only Escala...
Hi, I want to take a Back up of my Service Desk Project in JSM is this possible in Jira. please help me out on the same. Thanks,
Hi, I want to create a different notifications for different Issue Types. In my Service Desk project consists of 2 Issue Types which are Incident management and Access Management. If i select Inci...
Hi, I have Two Projects name as Service Desk-Dev and Service Desk-Prod in Service Management. 1. In Service Desk- Dev: I have configured Custom fields, Screens, Screen Schemas, Notifications, Noti...
Hi, While creating the Project under Jira Service Management (JSM) i can see URL is empty in the project what is the meaning of the same. Should i provide the URL for the project (or) how it would ...
Has anyone been able to import into Assets since the change from Insight. The importer has changed and has now been made overly complicated/not clear. I just want to import a spreadsheet! ...
Good morning, when I want to add a new person to my team, I don't see their email like the other collaborators. What is this about? or maybe jira only allows a certain number of users. I would great...
Hello, See statement below from an Atlassian resource for Jira Service Mgmt for Request type/issue view. Adding a field to a screen will make it appear in the Issue view for all request types that...
Hello, how can I say if users choose certain values of a dropdown list with multiple choices the next 2 fields should be hiding automatically or just don't show up because they aren't necessary anymo...
Hello All. I'm trying to searching issues which contains email address as it@xyz.com, test@xyz.com, care@xyz.com etc. For this I've written a JQL like summary~"@xyz.com" but with this I didn't retri...
Hi, I have a dashboard with a filter counts widget which shows which "organization" (based on the reporter) sent in a ticket. Everyone should be added to an organization, but I would like to...
Hi, I have already put the Default issue Type is None But still if i go and Create the Request it is filling with Incident management/ Service Request as mentioned in the below screenshots. &n...
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