Hi, I have already put the Default issue Type is None But still if i go and Create the Request it is filling with Incident management/ Service Request as mentioned in the below screenshots. &n...
Hi, I want to add Default value in the Description field which whenever i create Incident it will show the Default value in the Description field. Kindly help me out with is there any possible ...
Hi Guys, I have some problem again related with JIRA Dashboard. Currently we have some Report & Pie Chart on the Dashboard. But there's problem . it is some People can't view the report on das...
We have a requirement to Create a signable PDF based on a Service Request submission. The pdf needs to be signed by three different entities (manager, submitter, personnel security). the ...
When executing the following request with Windows powershell of windows10, It fails with the message "{"errorMessages":["There was an error parsing JSON. Check that your request body is valid."]}". R...
Hi team, I need to send email notification to my Manger with Pop screen (Approve /Deny) from jira cloud. One he "Approve" through email automatically issue status should change next. The same...
Hi, If i am creating a Project with "Share Settings with an Existing Project" i am getting the Error. which is Project not created For some reason the magic didn't happen. Click Create to try agai...
Hi, Can some one will help me out to remove the Request Types from the filter in the portal. In the portal i have 2 Request Types which are Incident and Service Request if I see the list of t...
Hi All, Is it possible to sync all the data/attributes of the users' profiles from OKTA going to JIRA?
Hi, In the Jira portal once i enter into the portal i can see only the tickets which i created but i want to see all the tickets which is there in the Jira. Please find the attached screenshot ...
Hi, Can any one help me i want to create If issue type is Incident then Request Type will show Incident. If i select Service Request then it will show only Access Management. But if i select...
We have a service project that we want to rename, not the key, just the name. My question is what the consequences are after changing the name. For example, are the filters, boards, scripts. automati...
Hi, we are preparing our migration from Server to Cloud and are testing many things. One basic thing is the access via groovy scripting to the InSight/Assets REST API to fetch, display and manipula...
Hi, I am trying to understand how to do the following. 1. Pick / Pull / Receive all incremental changes over API. I should be able to pull all the records for Organizations, Users, and Tickets ...
When in jira service management and going o the knowledge base it gives the option to create an article though I dont see any way to use the templates aside from going into full conflience. Am I miss...
Hi In Jira i have added the Deep clone for Jira and cloned my Service Management project but no configuration changes has been captured in newly created project. Please help me out with the reason ...
Hello, I am still finding my feet with Jira. Needing guidance question around JSM. The following is a scenario to help describe my question. Scenario. We have currently four projects (Jira ...
Hi, The default behaviour of Jira customer notification only works if the member of an organization opt-in for future updates. The only notification that goes to all members is the Organization...
Hi, I understand that the only way to create a rule-based notification is using automation but I was not able to add 'Approve' and 'Decline' buttons if approvers are signed in (as the...
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Hi there, We are looking at Jira Service Mgt, specifically JIRA Customer Portal. A number of these issues are assigned to internal teams that are NOT customer facing. However, we w...
Is there a way to do an audit of your current filters and see what dashboards are utilizing them, if any? And vice versa, can you see what dashboards are utilizing which filters other than editing ea...
Good evening! I am not able to delete an email registered as a customer. The trash can button to delete and include again does not appear. The customer is not receiving the email to reset the acces...
...ssue.getCustomFieldValue(customField) log.warn(CFvalue) if(CFvalue == "Yes" && attachmentFiles.size() < 2) { return false } else { return true }
Buenas tardes a todos. Estoy en proceso de mejora de un proyecto de asistencia y tengo el siguiente problema: quiero que al informador del issue no reciba algunas notificaciones; del e...
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