Hi,
I want to create a different notifications for different Issue Types.
In my Service Desk project consists of 2 Issue Types which are Incident management and Access Management.
If i select Incident management there submit the request then different workflows needs to trigger in different conditions as per the workflow which is designed for Incident
If I select Access management there submit the request then different workflows needs to trigger in different conditions as per the workflow which is designed for Access Management.
Can some one will help me out can we differentiate the Notifications so that it should not mix up.
Thanks,
Notifications are associated with events and not with issue types directly. What you can do is:
Have separate workflows for each issue type (I think you already have that)---I did it
I have created but Events i am not able to understood.
Thanks,
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@Sreenadh read the manual (link) I've posted on my previous reply. That's why I posted it.
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