I am attempting to view the custom fields i.e epic type/feature type and am not able to view them in my jira issues dashboard. I have connected custom field option table to custom fiel...
Does making changes in the project settings for a specific service desk have any affect on existing ticket requests? for example if you wanted to change the request types and issue types in the custo...
I need to create a daily task/job that would export an AQL script from our Asset Management Schema. This job or script would need to drop the export in a file folder. Any suggestions or tips o...
Hey team, I've got a unique situation where I want to have some values automatically set via automations, and have those updated values appear upon submission for the requestor. Currently, the aut...
When a JSM ticket is closed and the user receives the closed email, the link to send a survey is not able to be clicked. The user has to copy and paste the link into a browser to complete a survey.
In our company, many of our tickets are opened by our Customer Service team on behalf of customers if they need to escalate the resolution to the IT staff. When the IT Staff resolves the ticket, it ...
Hello I have a JSM project in Jira cloud. I already have a portal for the JSM project. Is it possible to create multiple portals for a single JSM project? If yes can you please let me know how to...
I am trying to set up approvals for a service desk project so that a group of specific users and no one else can execute a workflow transition. Two or more of these users must approve to transition a...
Hello everyone, I am using Jira service management Cloud I have a issue I need to add a new customer to a specific project to chat with him on a ticket, but I don't want to send him a "Join the Te...
Buenas Me gustaría saber si hay una forma de que un usuario pueda ver el historial de solicitudes creadas desde el portal sin contraseña, las solicitudes se crean vía correo. Si hay otra manera de ...
Hi! Is there a way to change the visibility of a comment after it has been posted by the user? In Jira Service Desk, in the standard comment form, it is not possible to select the visibility of the ...
Hi all, I am rolling out a series of multi-project rules across our organization. One rule in particular is a scheduled automation to auto-tag children issues each day at a specific time. ...
Hello all, I am using the "create issues from mails" feature. The original mails contain some non important text and the important stuff is attached as .eml file. When creating an issue fro...
Hi, until recently the forms arrived expanded in the ticket, since a few weeks the agent always has to proactively click on the form to expand it and enter the "viewing" modus. Is there a way to kee...
I am looking to integrate Assets and Configuration to Backstage to use the Backstage service ca6takog as the source of truth for the assets and configuration for JSM. Does anyone know if this is poss...
I need to setup a condition to allow transition if a datetime field (Planned start) greater than current time
I would like to be able to create an automated email which sends a link to a participator directly to a form which is assigned to the issue they are a participator of. Is this possible using...
I want to group request type according to organizations. Lets say user A will see request A but ll not see(or cant open) request B on the portal on the same project. Is it possible on the same pro...
If i am performing the Data Migration i am getting the error which i means i am not able to see project. Please find the attached screenshot. kindly help me out how to perform the migration from on...
Hi everyone, I want to populate the 'Department' drop-down field (which has specific values, like IT, Sales, etc) based on the issue description. Example - Issue Description: Employee Nam...
Hello, how do I export data from Jira to excel for reporting
When a user raises a request on JIRA service management, at the bottom it asks for a "Share with" option, how can I remove that field from the portal?
Hi all, My new company has fairly hastily set up Jira in the last 12mths. I have little experience with Jira however as a team leader I'm throwing myself in and hoping to learn some things while imp...
Hi, Are there instructions for uninstalling Jira Service Management that is running on the same server as Jira Software without breaking Jira Software? When I tested the uninstall feature fo...
Hi All! I'll start off with some info on our Service Desk setup. This SD is used for an organization, that has several teams with their own project spaces mapped to the portal. Automatio...
User | Count |
---|---|
24 | |
17 | |
16 | |
9 | |
8 | |
7 |
Subject | Author | Posted |
---|---|---|
2 hours ago | ||
2 hours ago | ||
2 hours ago | ||
3 hours ago | ||
5 hours ago |