The hyperlink for survey is not clickable

[Mary Ann Mackrell]

When a JSM ticket is closed and the user receives the closed email, the link to send a survey is not able to be clicked. The user has to copy and paste the link into a browser to complete a survey.

[Brant Schroeder]

@Mary Ann Mackrell 

Is this the default email JSM sends to perform a review or is it something you added to the closed email?    Can you share a screenshot of your closed notification if it is the closed email?  

[Mary Ann Mackrell]

The default customer survey.

[Brant Schroeder]

@Mary Ann Mackrell Looks like you have security software that is changing the links and pushing them through URLDefense.  You should check with the IT team to see if it is their policy to remove the actual link function.  It has to do with the client and not JSM.

[Mary Ann Mackrell]

The links below the survey are able to be used:

[Brant Schroeder]

@Mary Ann Mackrell Can you share the notification in JSM?  If it is just a URL there and is not linked that might be the issue.

[Mary Ann Mackrell]

I apologize. I'm not sure what you mean by that.