Is there a way to change the visibility of a comment after it has been posted by the user?

[Tony Montana]

Hi!

Is there a way to change the visibility of a comment after it has been posted by the user? In Jira Service Desk, in the standard comment form, it is not possible to select the visibility of the comment. But, these settings are supported anyway (see example)

Is it possible to change the visibility of a comment after posting this comment using  applications or scripts, etc? Looks like a change in visibility under the hood.

[Rilwan Ahmed]

Hi @Tony Montana ,

Unfortunately JIRA Service Desk does not have the functionality to restrict comments per project roles or groups, but only "internal comments" or "Share with customer".

There is already a suggestion request to enable this option for Jira service desk. Vote and watch for the updates 

https://jira.atlassian.com/browse/JSDSERVER-829

Please note: This option is only available in jira software. Details in https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html

[Tony Montana]

@Rilwan Ahmed I found way via SIL PowerScript .

[Vamsi Kandala]

Hi @Tony Montana

The feature is not available in JSM out of the box.

Please refer to https://jira.atlassian.com/browse/JRASERVER-12347

Thanks,
Vamsi

[Tony Montana]

@Vamsi Kandala Am I asking in the question what is available in Jira out of the box?