Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Forms expanded Viewing

Deleted user February 3, 2023

Hi,

until recently the forms arrived expanded in the ticket, since a few weeks the agent always has to proactively click on the form to expand it and enter the "viewing" modus. Is there a way to keep the form expanded?

 

Thanks!

3 answers

1 vote
Randall Robertson
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 17, 2023

Atlassian has been asked to provide a way to control whether forms load expanded or minimized. See https://jira.atlassian.com/browse/JSDCLOUD-10699. As with most preferences, some are asking for expanded to be the default, others want minimized to be the default.

0 votes
Shawn.Giese
Contributor
June 20, 2024

It is a pain to have added a click to every Jira ticket now... just to see what is in the form. We had moved a bunch of fields there for the conditional sections not realizing it would cost every interaction a click. 

And if we enable any features like "Similar Requests" the attached form gets pushed down the screen so users now need to scroll, then click for each ticket with forms. 

0 votes
Anu Anirudhan February 13, 2023

Same issue with our team as well, it is not automatically expanding

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events