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Forms expanded Viewing

Konstantin
Konstantin February 3, 2023

Hi,

until recently the forms arrived expanded in the ticket, since a few weeks the agent always has to proactively click on the form to expand it and enter the "viewing" modus. Is there a way to keep the form expanded?

 

Thanks!

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Randall Robertson
Randall Robertson
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April 17, 2023

Atlassian has been asked to provide a way to control whether forms load expanded or minimized. See https://jira.atlassian.com/browse/JSDCLOUD-10699. As with most preferences, some are asking for expanded to be the default, others want minimized to be the default.

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Anu Anirudhan
Anu Anirudhan February 13, 2023

Same issue with our team as well, it is not automatically expanding

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