How can I choose 'Share with "no-one"' by default in customer portal

[Amit Bisht]

When a user raises a request on JIRA service management, at the bottom it asks for a "Share with" option, how can I remove that field from the portal?

[Alex Koxaras -Relational- · Accepted solution]

Hi @Amit Bisht and welcome to the community,

Go here: https://YOURDOMAIN.atlassian.net/jira/settings/products/jira-service-management-configuration and select "No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise" under "Should new requests automatically be shared with a customer's organization?":

[Amit Bisht]

Hi @Alex Koxaras -Relational- where can I find this option

Please share the steps with me as well!

[Amit Bisht]

Its showing you do not have permission

error 403

[Alex Koxaras -Relational-]

@Amit Bisht did you replace YOURDOMAIN with your actual domain?

[Amit Bisht]

@Alex Koxaras -Relational- Yes, I replaced that with my domain

[Alex Koxaras -Relational-]

Then go to:

• Cog wheel
• Products
• Configuration (under Jira Service Management)

[Amit Bisht]

Hi @Alex Koxaras -Relational- Thanks for sharing the link

I got my resolution, thanks a lot I really appreciate your help