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Random XSRF checks failed errors since upgrading to SM 5.6. / JS 9.6.0

Shaun Daigle April 3, 2023

Since upgrading to Jira 9.6 and Service Management 5.6, our users are receiving random XSRF errors throughout the day when using Jira Service Management. Here are a few of the errors from the logs:

2023-04-03 16:49:42,950-0300 https-openssl-nio-8444-exec-13 WARN 1009x19665x1 1l6rkfq /rest/jddap/1.0/attachment [] XSRF checks failed for request: , origin: , referrer:

2023-04-03 16:32:37,619-0300 https-openssl-nio-8444-exec-23 INFO 992x18803x1 t0uojt /secure/WorkflowUIDispatcher.jspa [c.a.j.web.action.XsrfErrorAction]
The security token is missing for 'Shaun.Daigle'. User-Agent : 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36'

2023-04-03 15:15:19,776-0300 https-openssl-nio-8444-exec-16 WARN 915x11633x1 mg4mvn /secure/WorkflowUIDispatcher.jspa [c.a.j.web.dispatcher.JiraWebworkActionDispatcher] XSRF checks failed for action 'com.atlassian.jira.web.action.workflow.WorkflowUIDispatcher!execute' (recoverable: true, token present: true)

2023-04-03 12:38:50,075-0300 https-openssl-nio-8444-exec-9 WARN 758x532x1 hjsr0p /secure/QuickCreateIssue!default.jspa [c.a.j.web.dispatcher.JiraWebworkActionDispatcher] XSRF checks failed for action 'com.atlassian.jira.quickedit.action.QuickCreateIssue!default' (recoverable: true, token present: true)


Any idea how to resolve this issue?




1 answer

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Shaun Daigle April 5, 2023

The issue was likely caused by an old version of the SQL+JQL plugin for Jira. We have disabled the plugin and are monitoring to see if the issue goes away.

Lucas Theisen
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January 18, 2024

@Shaun Daigle, do you remember how you determined it to be this specific plugin?  Did you tune some logging or something or just trial and error?  Did the issue go away after disabling the plugin?

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