Hi How can the "Viewable By" box be made visible on an issue when adding a comment for Jira Service projects please? This is a screenshot from another instance of Jira for a Service project...
Please advise how to add read-only(text) filed in form?
I have a request type and the associated issue screen has multiple tabs, can all of the fields on each tab be shown in the Customer Request View? Currently only the fields on the defau...
Hi, how can i restrict the options available in Request Type field based on the Issue Type selected in the Create Issue screen. So once some one select an Issue Type they can only select the request ...
I need integrate a excel document (or google sheet) with a little funcionalities (a basic operations) to Jira.
Is there a way using Jira Automation to check if a field was previously empty? For example we have a date field and we'd like to run an automation only when the date field was empty and is&...
Si en una respuesta a un cliente arrastro un archivo para que se adjunte, el mail que recibe el cliente le informa que tiene un adjunto para descargar. Pero si el adjunto lo agrego con e...
Hi everyone! I'm running an automation that, at a certain point, performs a search action. To continue the process, I need to transition the item returned by the search. How can I do this?
tring to automate our ticket creation but I and getting this ERROR: Jira API Error: {'Ticket Origin': 'Specify the value for Ticket Origin in an array'} I used this json {"cu...
We have the new feature in our JSM tenant to enable multiple custom help centers. I have figured out how to create new help centers, but I don't have any idea how to assign specific JSM projects to s...
Hello! A question... I added a Refined Tab macro to a Refined Tab Container on a page (so that I could place content in different tabs within the page). Within the Refined Tab, I added a table (rows...
Good day. Please, help set up the correct display of objects in Asset fields. How object types look like in the Asset diagram: How the object types look like individually: I created...
Hi, i want the possibility to get one of our agents to customize the help center with articles and topics. Is therey any way to specify the permission, withouth giving him full jira adminstrator ri...
Hi All, We have date fields for which we sometimes need to set to the future (12-31-2099). When this is done and the issue is refreshed, it goes back to 12-31-1999. Is this issue prevalent for othe...
Hello everyone! I'm working on an automation that, for each new item, needs to search for items that contain the same value in a custom text field as the newly created item. To do this, I am saving ...
Hello community! I'm looking for your advice! I set up an automation rule that will post a message in a Slack channel with a list of tickets assigned to a person and some details. Th...
...('.aui-nav[data-id="com.atlassian.servicedesk.project-ui:sd-queues-custom"]'); return void 0 === o || t.children().length < o } )(n) || ((t = n).removeAttr("href"), t.attr("aria-disabled", "true...
Salam. I have problem of access to Jira software from our customers. I dont give them access to that application. (Jira Software) Ask to other administrators - thay say that thay also not give access...
I found this - https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard/ But this is only for cloud. I need a solution for Data Center version (We have Softwa...
...ira instance: https://publicissapient.atlassian.net/jira/ Our DC Jira Instance: https://tools.publicis.sapient.com/jira/ Thanks!
We want to use Jira as system for our Whistleblowing framework. Does someone has experience in using Jira to this purpose?
We are planning a major upgrade to all our Atlassian suite and need to block users from accessing the tools during the upgrade window whilst still allowing admins in to test and configure items. For ...
I use to work on Jira Software(JS), there only use 'user' term. Currently exploring on Jira Service Management(JSM) to replace the JS. but, I found 'agents' were used instead of 'user'. in the...
I am currently facing an issue related to a custom user picker field in our Jira Service Management instance. Here are the details: Project Details: Project Name: "Test_Project" Custom Field: User...
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