Community resources
Community resources
Community resources
Jira Service Management
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I am trying to get the widget for Created v Resolved on the JSM default dashboard to correctly reflect our resolved tickets. I added a resolution section to each issue, and added notes before setting...
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Hi, Help, on Windows desktops when trying to access our work, my team members and I have been getting the following message: "It looks like our database is taking a little longer than usual to sync...
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Hi Braintrust, I’ve configured Jira alerts (Opsgenie) for my Support team, and while the alerts are generally working as expected, I’ve noticed an issue with some alerts not being triggered. When I...
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I have a scrum dashboard. I created task fo future development and don't add the sprint because I wanted to keep it in the backlog. But I don't see this task on the backlog.
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I am running into some strange behavior out of our JSM Operations on-call rotations. When an alert comes in, all members of the team are being sent app pushes for the alert even if they are not...
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How do you reference the reporter of a ticket within a comment without retyping their name
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Hi, How can I create an automation that checks if there are more than five tickets assigned to a member in a week? Thanks, Rajan
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...o multiple alerts and that complicates things in the generic use case but...in our case that will never be true at least for UptimeRobot sourced alerts. So, am I missing something here either in t...
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Hi, Is it possible to add a new custom language (not available in the list of languages) to a JSM project? Thanks Francesco
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Hi, Is it possible to define the access to portal SLA levels by customer? I have 3 support plans. Only the customers with a premium plan should have access to high priority it ...
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Hi. My business has started to use JSM, and according to the pricing and features page of JSM the free/standard version of JSM which we have should include "Manage and respond to incoming alerts wit...
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Hello everyone. I am using JSM with Asset. On the CMDB I am using, every object has two attributes : Serial number and End of warranty date. I wanted to create a mail notification to send an progr...
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We have on the over some time now, experienced that some users suddenly can't created tickets via email. One user that could create a ticket via email one day, 2 days after, no tickets is created. ...
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How to enable two factor authentication for centralized user management (withno domain verification)
Good morning, How can you enable two factor authentication in Jira and Confluence when you have a domain from Atlassian and are not able to verify your own domain. We have centralized user manageme...
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Hello, The request language field used to be linked to the user language in their profile. We've seen that recently, the request language is linked to the one used within the ticket. For the same u...
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Who is in the approval groups or can I add a person I created a workflow for an issue type When the ticket arrives, I will ask for approval from the department manager When the approval is gi...
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Hi there, We would like to create JSM issues based on emails received from an SAP system, but without any notification been send to this system. So we ...
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Не створюється дочірня заявка в Work Management проект, при аудиті логів видає помилку Create issue Error retrieving the issue type fields for project/typeId - 10035/10007 Можна десь детальні...
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Descriptive Question: “How can I resolve persistent errors and delays with AI features in Jira Servi
**Details / Description:** **What happened?** The AI features within Jira Service Management are experiencing significant disruptions. These features either respond with substantial de...
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Hi I registered for a webinar: I was sent a link: https://webinars.atlassian.com/atlassian/JSM-Asset-and-Config-Management-Best-Practices-AU?bmid=86e4a225b95f&bmid_type=mem...
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サービスプロジェクトのテンプレートを使っているのですが、 添付のアクティビティのところに表示されている、 履歴のログ情報を、課題単位ではなく、他の課題と合わせて、一括でエクスポートしたいです。 希望は、 下記のエクスポート機能を使ってエクスポートするときに、 エクスポートするデータの列に、履歴のステータスを変更した日時などの列が追加できると嬉しい...
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Something Mark Cruth said in a webinar a few months ago really stood out to me: if your team doesn't have a strong process in place, it doesn't matter how good your tools are. Productivity is still g...
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Hey, guys! I'd like to know if there's a way to block transitioning an issue from any status to "Resolved" when changing the Issue Type. This is causing me some issues because some agents are s...
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I used the HR service desk template for this project. This template came with the user picker field "Manager" and I want that field to assign an approver. I turned on "Approval" for 1 per...
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