Jira Service Management

We're setting up Jira SD for the first time.  Our use case is for external customers who will be submitting requests via email only (we're migrating from Zendesk).  They do not, and should ...

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• jira-service-desk

Hi Team    I would like to use my own domain URL for Service Desk Portal. Is it possible and if yes How do I go with it?   Thanks  Temur

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• jira-service-desk

When setting up access for clients to your Service Desk, a user can share their issue with others. One of the options is "Other customers in their organization". How is "organization" identified or d...

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• jira-service-desk

Hi Team  I am trying to create Linked issue from Jira Software to Jira Service Desk without luck. Can you point me to right direction please?   I can create Linked issue from Jira Servic...

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• jira-service-desk

I am attempting to add fields that are available in our tickets to our Customer Support Request field - weeverapps.com/support. The below screen shot shows the visible fields. When I select "+ Add a...

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• field
• issue-type
• jira-service-desk
• link
• request

Is there a way i could find out where this text is stored as we want to edit it or potentially remove it.  It is on the front end portal page which says 'Dont have an account'..  is it in a...

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• jira
• jira-service-desk

  Hi   Is there any way to add icon for Request Group in Customer Portal?    

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• jira-service-desk

For fun, @Valerie rides bicycles, motorcycles, runs, hikes, and skis. She also manages thousands of Jira tasks and processes for Jira and Confluence. In this interview, you will discover that there's...

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• community-showcase
• confluence
• healthcare
• jira
• jira-service-desk
• +2 more tags...

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• jira-service-desk

Hello, I have trouble with execute automatic rule - changing Customer Request Type when Issue is created. I prepare automatic rule in ProjectA: WHEN Issue Created IF Issue matches issuetype ...

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• jira-service-desk
• server

Dear Community, I am setting up a Service Desk project, and would like to enable ticket opening only via email (simply by not communicating the portal). I would like to enable any of our customers r...

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• jira-service-desk

After creating a new user for Helpdesk, the user receives an email to activate the account. When trying to save the new real name and password I get an error message, that the post link cannot be op...

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• jira-service-desk

We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong, please advise

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• jira-service-desk
• sla

Hello there,   I am not able to reach a specific configuration with the "configure fields" button on create / modification issue screen. I would like to not displayed the button to end user. ...

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• jira-service-desk

Hi, I was using jira 6 with includes service desk project and we are using all 10 licenses. After upgrade and buy separeted license to jira service desk I start having follow message  JIRA Serv...

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• jira-service-desk

We have set up Jira Service Desk, and have configured IMAP with a particular address, however sent messages come from our @company.atlassian.net address, which does not represent our company. Ho...

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• jira-service-desk

My service desk is correctly set up to create new tickets from inbound email. It also sends acknowledgement of receipt by outbound email to the originator. However, my service desk does not deliver ...

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• jira-cloud
• jira-service-desk

Hello, setting up my service desk, but not able to add due date as a field. Any help or advise would be appreciated. Thanks!

• Question
• jira-service-desk

Hi Team,    We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong,...

• Question
• jira-service-desk

Does anyone happen to know of a way to edit the customer email notifications in Service Desk (Server, v3.10) so that the agents name isn't displayed?   For example say Todd Buttersworth ...

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• jira-service-desk

I am running a self hosted Jira service desk. When I click on my custom fields tab I get a list of custom fields but several are missing.  Searching the db directly all my custom fields show up...

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• jira-service-desk

Our support team handles over 300 partners support requests. There are some partners that would like to provide their own support. In the past, we've used Zendesk and was able to create an automation...

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• jira-service-desk

We are in the process of setting up our service desk and our requirement is we are setting up one project per customer. Each project will then have an organisation assigned to it and a number o...

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• jira-service-desk

We want to introduce a limitation on either certain issue types or a single servicedesk. When it comes to IT feature requests, only team leaders should bei allowed to create an issue. But afterwards...

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• jira-service-desk

Hello guys,   When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with...

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• jira-service-desk