Community resources
Community resources
Community resources
Jira Service Management
-
I used the HR service desk template for this project. This template came with the user picker field "Manager" and I want that field to assign an approver. I turned on "Approval" for 1 per...
-
I create this my new account related to my new company but i found me see apps and tasks from my las
I create this my new account related to my new company but i found me see apps and tasks from my last company and see all tasks in it can solve this quickly
-
We are doing a trial for JSM Premium to try out Assets. I'm trying to reference an object to our "People" object schema so that we can assign assets to our employees, but it doesn't seem like the "P...
-
Currently, only slack notifications get sent out when the issue is created via slack. I'm trying to get the same notifications in slack when creating issues/service requests via email. Anybody have t...
-
Hello, when I try to delete an organization I'm getting the error message "Something has gone wrong with your request. If symptoms persist contact your System Administrator." Although I'm having the...
-
In a JSM Cloud form, using two dropdown fields each mapped to a Jira Field. I want to know if there's away to filter the list of options of Field B based on the value select on Field A. For example...
-
I want to set up a Dashboard Subscription but I do not see the Settings sidebar (and particularly, the Subscriptions tab) as described in the support article. Is there a enablement or license feature...
-
Hi, I have a situation where we have an internal JSM and Portal, we also have JSW too. I have a user with a JSW license who also raises requests via the Customer Portal, however they are able ...
-
We installed the Sandbox for JSM, but to test our flows, we need the Customer Portal. So my question is , is there a possibility to link a copy of our customer Portal to the sandbox? And how can we c...
-
Trying to access new values for forms. I'm trying to grab the value and set it as Summary. In the request, I've made the summary hidden. From what I can see it doesn't find the value. The fiel...
-
I am not able to set an organization with the automation in a team managed project. If I choose "Edit issue" I can find the field organizations but I can only copy a value from parent or epic. I am n...
-
Hi, I have a problem with my AQL query in my automation. I always have the message "Assets field condition failed" When creating a ticket on the portal, I want to check whether the "c...
-
Hello, i have a widget in the dashboard that shows me the TIckets of the agents that have them in process. If I click on one of the names, the ticket list of the person is displayed with a filter t...
-
Hi Atlassian community, I would like to ask how to change the value in this graph from minutes to hours. Where can I find the settings? Thank you.
-
Hi, I have two custom fields, both are number types. I want to do addition. I referenced to these 2 sites: https://community.atlassian.com/t5/Jira-questions/Need-to-sum-the-values-of-2-custo...
-
Hi, is there a way to build conditional fields in a nested format? So using the example from your tutorial on building conditional fields, how would you build a conditional field within t...
-
I need a good video to show me how branching works in automation. I want to create an automation based on the create issue trigger that will modify the summary of the issue based on the issu...
-
Hello Atlassian Community! 👋🏻 I’m excited to share the next development in our journey to bring you more customization capabilities to Help Centers in Jira Service Management! We previously ...
-
Hello! I can create very basic automations but this request is beyond me when it comes to AQL. I am using request type and forms. Within the forms, I have linked Jira fields and asset objects. I woul...
-
Hi Community Some of computers in my organization are window 7 based installed. wondering those can use JSM or minimum requirements for window version supported by JSM. thank you Jedsada R.
-
Hello, I have some questions when it comes to Jira Service Management that I would like for someone to address: When it comes to licensing, how does licensing work in Jira Service Management and who...
-
I'm looking for a way grant a team member the ability to monitor our global automation usage without providing that team member the ability to edit any of the existing rules. I'm not sure of a ...
-
I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
-
I am trying to start create metric reports and the exports from JSM are limited to 1000 rows. I have access to the sql server and would like to create a query that I can pull a custom field cal...
-
I cloned an issue from one project to another. After the new project updates the issue, I want to send an email to the reporter and include the Cloned issue's key and summary. I'm not getting an err...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 28 | |
| 14 | |
| 9 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 37m ago | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| Monday |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2024 Atlassian