Portal-Only customer names default to email address. I see that I can manually edit each from the Portal Customers >> Edit full name. But, I have >100 that I would like to edit.
Hello - we are a mid-size company providing MSP services. I am looking to see if Jira can let me centralize processes, customize dashboards, create, and manage automated service desk modules, and mak...
I have several teams that would like to be onboarded to using Service Management. I already set up a project. How would I onboard different support teams to the project? Can I set up a queue for each...
I'm trying to set up an integration to Slack with Jira Data Center from a Jira Service Management Project. I'm not seeing the same options listed in the help Set up Slack Documentation . Is...
Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
Hello, currently in our company we use JSM, it's not on the cloud, it's self-hosted. We have a script runner behavior that works so that when a specific department is selected, the hardware and soft...
Hello community, I have the following scenario. There is a custom field of the numerical type called 'Telephone Number', once this field is completed and when viewed in the 'issue view' it appears i...
Hello, What is Atlassian’s standard process for turning incidents into a problem ticket? Thanks, Scott
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
I have 2 Jira Service Management projects. I need to be able to provide a list of all the customers and agents in EACH project. I am able to sign into each project and go to "People" to s...
Hello Community I am trying to create an automation, to send a weekly reminder to someone to close all open "To-Do" subtasks. In the email to be sent, i want to display the Key, URL and Parent...
I have Created a Backup Automation rule to running jira backup from Jira Automation rule. I did the same api token from the My Account --> Manage Account --> Security -->...
Hello, Hoping someone can help or point me in the right direction. We have a request to build an API integration between Jira Service Management and CredentialStream (company is HealthStream). I thi...
Necesitaría conocer la forma de automatizar e identificar en el flujo de trabajo el número de repeticiones con el mismo estado si el cliente así lo decide. Además como poder incluir de forma a...
Hi there, I'm on a free confluence plan which I want to use in jira service management (Standard). I linked the space already to the jira service management instance, but the default setting is that...
Hi Community, I wanted to create a nested portal groups. User UI it displays initially Submit change requests - After clicking on this option it shows 2 options Software , hardware . After cli...
Salam. I need custom field where get only link(links) to linked issue associated to this isssue. And that custom field must be not changeable only for copy link to linked issue. That custom fields wi...
Hello, We are using the Jira Service Management for our IT helpdesk, we have recently created this and starting using it. I was wondering if anyone had any experience or knowledge how to set so that...
The pages in Jira explain how to add an approval step to a workflow (with the old editor) and that it's possible to add approvals with the new editor, Unfortunately, I'm unable to find the option in...
Good afternoon, When importing from a CSV a select field with several options (Preproduction||Production), it only inserts the first value Preproduction. How can I solve this problem? Thank you ve...
Hello Everyone! As Jira administrators, we often face challenges that require creative and technical solutions. I think each of us has at least one script in our toolbox that significantly makes our...
Hi, I am pretty new to Jira, so came to ask for help... Really appreciate your attention and help! I am using Jira Portal and Service Management currently. To transition thru workflows, the transi...
I'm working as Jira administrator in my company, and we faced a problem after setting up a new holiday. The problem is related mainly to "Time to first response" SLA, as it most of the time breach a...
I wants to move a problem from service project to the another project and assign to someone there using key words. How to achieve this For now i am not able to find any automation rule...
Hi Team, We are conducting an activity where the JIRA system triggers multiple notifications to multiple users. To prevent disruption, we plan to disable outgoing email while JIRA triggers n...
User | Count |
---|---|
25 | |
25 | |
16 | |
13 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
13m ago | ||
30m ago | ||
an hour ago | ||
2 hours ago | ||
7 hours ago |