**Details / Description:**
**What happened?**
The AI features within Jira Service Management are experiencing significant disruptions. These features either respond with substantial delays or fail to load entirely.
**When did this occur?**
The issue commenced on December 11, 2024, at approximately 7:00 PM PST.
**Frequency:**
Since its inception, the issue has remained consistent, with no periods of normal functionality.
**Steps to Reproduce:**
1. Access the AI Assistant within Jira Service Management.
2. Attempt to generate a response or utilize any AI-powered feature.
3. Observe that the system either suspends indefinitely or displays an error message.
**Expected Outcome:**
The AI Assistant should provide accurate and timely responses without any errors or delays.
**Actual Outcome:**
The system consistently fails to load the AI features or takes an unreasonably extended time to generate any response.
**Environment Information:**
**Platform:** Jira Service Management (Cloud)
**Browser/OS:** Chrome Version 118 on macOS Ventura
**Plugins/Add-ons:** No additional plugins or add-ons are enabled in the browser.
**Impact Assessment:**
**Severity:** High
**Impact:**
This issue is significantly impacting productivity. The AI features are crucial for automating workflows and efficiently handling tasks. Consequently, team operations are experiencing delays due to the inability to utilize AI features for task management and communication.
**Steps Already Taken:**
1. Cleared browser cache and cookies.
2. Restarted the browser and Jira Service Management application.
3. Verified the absence of any conflicting plugins or add-ons.
4. Reviewed the Jira Service Management status page and confirmed the ongoing incident related to AI features.
**Additional Notes:**
- The issue appears to coincide with the incident reported by Atlassian regarding AI features in Jira Service Management Cloud.
- The most recent update from Atlassian was on December 11, 2024, at 7:50 PM PST, indicating that they are actively monitoring significant recovery efforts.
