Jira automation

[Rajan Dangol]

Hi,

How can I create an automation that checks if there are more than five tickets assigned to a member in a week?

Thanks,

Rajan

[Utkarsh Agarwal]

• Trigger: Set to run weekly (e.g., every Monday morning).
• Condition: Use JQL assignee IS NOT EMPTY AND created >= startOfWeek() AND created <= endOfWeek().
• Branching: For each assignee, count the number of tickets.
• Action: If the count exceeds five, trigger an email or notification to the assignee or a manager.

[Rajan Dangol]

Hi Utkarsh,

Thanks, how can i specify "For each assignee"?

[Anusha A]

Hi Rajan,

To ensure we can assist you effectively with this case, I have created a support ticket on your behalf. You should have received an email notification confirming this.

Have a great day ahead. 

Regards,
Anusha A

[Anusha A]

Hi Rajan,

Please can you check out the discussion here and let me know 

• https://community.atlassian.com/t5/Jira-Service-Management/Notification-when-ticket-count-exceeds-a-certain-threshold/qaq-p/2589683 
• https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-a-Jira-Service-Desk-ticket-reminder/qaq-p/1169309#M37193

If the issue remains unresolved, I can create a support ticket for you to provide more effective assistance.

Regards,
Anusha A

[Rajan Dangol]

Hi Anusha,

It seems they're unsolved as well. Would you be able to raise a ticket and let me know if this is possible?

Thanks

Rajan