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×Community resources
Community resources
Community resources
- Community
- Tag: on-call
Tag: "on-call"
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...otify a Slack channel based on priority, they can configure it according to their specific use case. These notifications can be sent to either public channels or private channels or even direct messages i...
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TL;DR - we have launched a few more Operations features in Compass Hello everyone! Following our Limited Availability release in October, we are super pleased to announce the launch of a...
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Compass Operations gives teams context-rich alerts and on-call features alongside a complete software catalog. Pairing alerts with critical info like service ownership, dependencies, and scorecards m...
- Compass
- Article
- alerts
- compass
- integrations
- on-call
- operations
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Compass Communique: January 2025 Hello Compass Community, We’re excited to announce that custom component types have arrived in Compass! See how you can have a software catalog that fits...
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Hello, We have two teams with their own on-call schedules. Some members of Team 1 belong to both teams, but none of the members of Team 2 belong to Team 1. The goal is to avoid having these member...
- Opsgenie
- Question
- cloud
- on-call
- opsgenie
- opsgenie-cloud
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Hi. My business has started to use JSM, and according to the pricing and features page of JSM the free/standard version of JSM which we have should include "Manage and respond to incoming alerts wit...
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Hello, Is there a way to have a team schedule expand by default? ---------------------------------------------------- ----------------------------------------------------
- Opsgenie
- Question
- cloud
- on-call
- opsgenie
- opsgenie-cloud
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TL;DR - Alerts and On-call features in Compass are now open to a wider audience and with many more features Hi everyone! In August, we announced the Early Access Program for Alerts and O...
- Compass
- Article
- alerts
- compass
- on-call
- operations
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Hi there, We use Jira On-Call and we love it (so easy to manage rotas!). We would like people outside our team to be able to view our rotas. Is there a way to enable read-only access to view rotas f...
- Jira
- Question
- cloud
- jira
- jira-cloud
- on-call
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Situation: there is a defined team, let's say for 1st level support. For the team I have an on-call schedule, having always exactly ONE agent on call at a time. Example: This allows me to assign...
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How can I efficiently create an on-call schedule utilizing a round-robin rule to ensure fair distribution of tickets, particularly when shifts overlap? What strategies or tools could facilitate this ...
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Whether you're using Google Calendar, Microsoft Outlook, or any other scheduling tool, integrating your on-call schedule into your preferred calendar is a beneficial practice. This process ensures yo...
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I am trying to get our JSM Customers to be able to see the OpsGenie on-call schedule, but haven't figured out how to make this work. I have subscribed a shared Outlook calendar to OpsGenie, and the ...
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I have a on call schedule of the last month but it does not reflect what actually happend last month so we want to adjust it as users are being compensated for the hours worked. Is the only ...
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What is the Follow the Sun Model The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current tim...
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Hi I have several clients with different SLA configuration in my Jira Service Management portal and I would like to setup on-call in OpsGenie depending on the SLA attached to a Client. I tried sever...
- Opsgenie
- Question
- jira-service-management
- on-call
- opsgenie
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Note: this experience is currently in beta and only available to a small segment of Jira Software users. A little context Our team builds features that are powered by connections from across ...
- DevOps
- Discussion
- cloud
- code
- deployment
- devops
- jira
- +3 more tags...
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We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones. Is th...
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An alert is a specialized log from a software component in a computing system, which indicates a problem. Tools like JSM and Opsgenie can help us manage alerts and avert incidents. If they do end up ...
- Teamwork Lab
- Article
- alert
- atlympics
- on-call
- team-playbook
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Hello, Can we create an automation rule/way to set Opsgenie shifts on-call schedule for every week? Thanks, Zaid Darras Systems Administrator
- Opsgenie
- Question
- automation
- cloud
- on-call
- opsgenie
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Hello, I need a way to show the other teams our on-call schedule Thanks, Zaid Darras Systems Administrator
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Hi there! Testing Opsgenie and I can't figure out how to set up on-call-schedule such a way as not to take into rotation weekends (Saturday and Sunday). Is it possible? Thanks for the help!
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getting an error loading a couple schedules when I click on the on call tab in my jsm project. One out of the three schedules does show though. I can see all the schedules in opsgenie. Even try to di...
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Is there any way to change the time range on the On-Call page from the OpsGenie integration? It defaults to show a two-week range but for our office that is far too much as our schedules are the same...
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I’m Serhat Can, Technical Evangelist at Atlassian and the author of “On Call”. I’ve spent years participating in and helping customers build on-call programs. I recently compiled all my insights into...
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