Hi there,
Here's the use case. In our JSM premium, we manage 2 diff domains (domain1.com & domain 2..com)
So we get email requests from clients using exclusively these 2 domains.
I'm trying to get JSM to automatically tag the request based on the reporter email address.
If the client (reporter)'s email address is "Client@domain1.com" , then the ticket should be tagged "Internal" .. and if the client (reporter)'s email address is "Client@domain2.com" then it should be tagged "External"
Any idea how to do that ?
Any help would be greatly appreciated
Thanks
Hi Marc,
Welcome to Atlassian Community.
Not knowing your set up fully I would offer a couple of pointers and depending on how your users look as the assignee.
Set up two Organizations in your portal - Org1 - domain1 and Org2 - domain2.
Using this Organization then set up automation to set the label or custom field to Internal or External.
Or you could just use Automation and read the reporter's email -
{{reporter.emailAddress.split("@").last}}
Hope this helps.
-Ciara
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