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Check and see what the behavior is when the customer responds through the portal vs through email. Does the comment get updated correctly?
-alan
When the customer answers via the portal, the comment author is the customer
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Thanks. I feel that is how it works with e-mail responses. In our jira service desk instance comments are marked as a special user admin user in our system.
I will take a look to see if there is a different way I just haven’t found one yet.
alan
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