Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to change the default ticket emoji used by Assist

Rodney E November 28, 2023

Can the default 'ticket' emoji be changed to another emoji for creating tickets in the Assist (virtual agent) Slack channel?

 

Atlassian documentation doesn't state anything about changing it.

https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-slack/

Thank you,

1 answer

0 votes
Bob Shields March 27, 2024

I am also interested in this. It was trivially easy to use custom emojis to create requests when the Slack integration was through Halp, not sure why the functionality would be reduced in the new Chat integration. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events