Hi @Danielle David ,
If you use Automation for Jira you can use the Send Twilio notification component for sending out text messages.
For other text message services you should be able to use the Send web request component to integrate via e.g. REST API.
You can refer below links to set up notifications
https://www.atlassian.com/blog/archives/notify-customer-sms-service-desk-webhooks https://zapier.com/apps/jira/integrations/sms/10436/get-sms-notifications-for-new-jira-issues
Thanks
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