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Cant view the padlock icon for assigne security group

For any reason I can not see the padlock for assigne security level. 

I had review the type of request and the screen and the field of security level is ok.


3 answers

2 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Feb 15, 2021

@Carlos Ramirez ,

If you have the field on the screen than that's already the first step.

However, do you actually have any issue security levels defined?

Also double check your permissions that the "Set Issue Security" permissions is valid for you.

Hi Dirk,

Thank you for your answer.

Yes, I have a security group and my permissions are OK.

I setup for this specific request type, the security level. So when the issue is created, apply the security group and it works ok.

But the older issues that have the same request type cant change the security level.

Its weird, I have this field for the new issues and its is include in the screen.

0 votes
Answer accepted

I resolved it!!!!


Delete the jira.issue.editable in the workflow status

Dirk Ronsmans Community Leader Feb 22, 2021


The fact that the issue was already closed was indeed a piece of information we didn't have :) Workflow Step properties are always something tricky we often forget

Hi Dirk,

Yes, thats right.  Totally tricky. I spent a few days to find it.


Thank you very much.

1 vote
Daniel Ebers Community Leader Feb 15, 2021

Hi @Carlos Ramirez

please also make sure you are part of the group you want to set.
Jira only allows to choose the security level if you are part of the group that you aim to set by the Issue Security Level.


Hi Daniel, 

Thank you

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