Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cant view the padlock icon for assigne security group

For any reason I can not see the padlock for assigne security level. 

I had review the type of request and the screen and the field of security level is ok.

 

3 answers

2 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Feb 15, 2021

@Carlos Ramirez ,

If you have the field on the screen than that's already the first step.

However, do you actually have any issue security levels defined?

Also double check your permissions that the "Set Issue Security" permissions is valid for you.

Hi Dirk,

Thank you for your answer.

Yes, I have a security group and my permissions are OK.

I setup for this specific request type, the security level. So when the issue is created, apply the security group and it works ok.

But the older issues that have the same request type cant change the security level.

Its weird, I have this field for the new issues and its is include in the screen.

0 votes
Answer accepted

I resolved it!!!!

https://confluence.atlassian.com/jirakb/how-do-i-edit-closed-issues-779160787.html

 

Delete the jira.issue.editable in the workflow status

Dirk Ronsmans Community Leader Feb 22, 2021

Great!

The fact that the issue was already closed was indeed a piece of information we didn't have :) Workflow Step properties are always something tricky we often forget

Hi Dirk,

Yes, thats right.  Totally tricky. I spent a few days to find it.

 

Thank you very much.

1 vote
Daniel Ebers Community Leader Feb 15, 2021

Hi @Carlos Ramirez

please also make sure you are part of the group you want to set.
Jira only allows to choose the security level if you are part of the group that you aim to set by the Issue Security Level.

Regards,
Daniel

Hi Daniel, 

Thank you

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you