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IIS Proxy Issue with Project Sidebar

Derek Fields Community Leader Feb 14, 2021

I have configured IIS as a reverse proxy according the instructions at this KB. Everything works as expected EXCEPT the sidebar fails to load, which means that we can't see queues or other JSM features. We can load issues, dashboards, etc. The only thing failing is the sidebar.

When I look at the .HAR output, I see the following two URIs failing:

https://<base_url>/s/032af75ad5933f9f9a025db2a15c10bb-CDN/-b4t5dd/813002/55b8ac0182ea662e55f501ca2247bd4d/be89f24aaae197993078941c7c616412/_/download/contextbatch/css/jira.rich.editor.api,jira.project.sidebar,jira.rich.editor,com.atlassian.jira.plugins.jira-development-integration-plugin:0,-_super,-jira.view.issue,-sd.project.sidebar.content,-jira.project.sidebar,-sd.project.view,-jira.global,-atl.general,-com.atlassian.jira.projects.sidebar.init/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&jira.create.linked.issue=true&richediton=true

https://<base_url>/s/0f0bf555e2e6f03076db354400e9aaa8-CDN/-b4t5dd/813002/55b8ac0182ea662e55f501ca2247bd4d/be89f24aaae197993078941c7c616412/_/download/contextbatch/js/jira.rich.editor.api,jira.project.sidebar,jira.rich.editor,com.atlassian.jira.plugins.jira-development-integration-plugin:0,-_super,-jira.view.issue,-sd.project.sidebar.content,-jira.project.sidebar,-sd.project.view,-jira.global,-atl.general,-com.atlassian.jira.projects.sidebar.init/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&jira.create.linked.issue=true&locale=en-US&richediton=true

If I access the server directly without going through the proxy, it works fine, so it is definitely something that is happening between tomcat and the proxy server.

I have looked at the IIS logs and can't identify any failing requests. 

Help is greatly appreciated.

1 answer

0 votes
Dirk Ronsmans Community Leader Feb 15, 2021

Hi @Derek Fields ,

The first thing I notice is that these 2 url's are HTTS url's. Without knowing too much about your system could you elaborate a bit about the setup?

  • If the tomcat connector also using https or only http?
  • are you doing a forward on your proxy that is http or https?

This might take some troubleshooting but if you have any screenshots of that is going on or some more details about your setup we could try and find something

Derek Fields Community Leader Feb 15, 2021

The proxy server is definitely set up to forward HTTPS correctly. All of the other URLs that are invoked by the page are using the same HTTPS base url, so it is not a scheme or SSL problem.  It is something specific to these URLs that are not being called or handled correctly.

I have checked that long URLs are supported. That does not seem to be the problem either.

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