on the Jira Ino page is nothing regarding a limit with emails! Now i got the info, that the limit is reached for today. WTF? On the website the promote with "Unlimited mail, unlimited notification, 200 SMS"
Now i have to buy, Jira, Jira Service desk AND Confluence, thats not a great feeling...
The limitations of the free version are all listed on https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ which is linked to in the pages I see about getting a trial and the free version.
Thnks, that is not really transparent! On the page i see "unlimited mails". Now i have to buy the plan for $20 per Agent just to get more emails? Thats a reason to leave atlassian. On other Helpdesk software i get a way more features for this money. Is there a known way to only upgrade email limit?
Which page is it? (I can't find any that don't have the link I mentioned) We can ask Atlassian to improve it.
You do not need to buy JSD for $20 per agent. Agents are expensive users, but they are expected to be few in number - the idea is that you pay a lot for agents, but the customer accounts are not charged.
Service Desk is a separate product that goes over the top of a Jira Core, as is Jira Software, and you can licence all three of them separately - it's not uncommon to see things like 100 Core, 50 Developers (Software) and only 3 Agents licenced. Taking any one of the three out of the free bracket will remove the restrictions on email.
I think I would be looking at a free Confluence install, then a Jira Core + Software + Service Desk install with free Core, 10 Software users and 3 Agents (the licences for Software and Service Desk can be thought of as including a Jira Core licence, as they build on top of the Core functions). The 10 software users should remove your email limitations.
However, I do not know if it is possible to mix free and paid licences across the three Jira applications.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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