Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notification / Email Limit


on the Jira Ino page is nothing regarding a limit with emails! Now i got the info, that the limit is reached for today. WTF? On the website the promote with "Unlimited mail, unlimited notification, 200 SMS"

Now i have to buy, Jira, Jira Service desk AND Confluence, thats not a great feeling...

1 answer

0 votes

The limitations of the free version are all listed on which is linked to in the pages I see about getting a trial and the free version.

Thnks, that is not really transparent! On the page i see "unlimited mails". Now i have to buy the plan for $20 per Agent just to get more emails? Thats a reason to leave atlassian. On other Helpdesk software i get a way more features for this money. Is there a known way to only upgrade email limit? 

And why is Jira only at $7 per User but Jira Service Mangement User is $20? I dont understand the priceing, really.

Which page is it?  (I can't find any that don't have the link I mentioned)  We can ask Atlassian to improve it.

You do not need to buy JSD for $20 per agent.  Agents are expensive users, but they are expected to be few in number - the idea is that you pay a lot for agents, but the customer accounts are not charged.   

Service Desk is a separate product that goes over the top of a Jira Core, as is Jira Software, and you can licence all three of them separately - it's not uncommon to see things like 100 Core, 50 Developers (Software) and only 3 Agents licenced.  Taking any one of the three out of the free bracket will remove the restrictions on email.

Like Ajay _view26_ likes this

Hm ok, so what is your suggestion? I need Jira software, JSD an confluence.

Should I order 2 users for Jira software? (We are only two using it)

i think the price mentioned is only visible from Germany, I already send it to Atlassian

I think I would be looking at a free Confluence install, then a Jira Core + Software + Service Desk install with free Core, 10 Software users and 3 Agents (the licences for Software and Service Desk can be thought of as including a Jira Core licence, as they build on top of the Core functions).  The 10 software users should remove your email limitations.

However, I do not know if it is possible to mix free and paid licences across the three Jira applications.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

258 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you