Hi Marquise and welcome,
I suggest you to directly open a Support request to Atlassian team using the contact form you will find at the bottom of the following page:
I don't think that error is caused by any misconfiguration from your side, it seems something is broken. Have you by any chance, the SSO (single sign on) using Atlassian Access configured on that instance? if so, double check the configuration there.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events