Jira Service Management

I have used the following steps to configure discovery agent on windows computers so i can deploy to many computers # Step 1: Download and extract the Discovery Agent # Step 2: Install the Discover...

• jira-service-desk-cloud
• jira-service-management-cloud
• jira-software

Hello, I am having an issue with quick filters. When I am on the "Board" page I am able to see all of my tickets and when I click on them, they open up perfectly fine. When I select a quick filter (...

• bug
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• quick-filter

Greetings, Jira Service Management enthusiasts! 🙌 I can't help but share – Jira reporting, especially in the realm of Service Management, has taken us on quite the journey, full of twists and turn...

• jira-cloud
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software
• +4 more tags...

Looking for a way to integrate Jira and SF

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community members,   I’m calling out for all IT support agents using Jira Service Management! 💪 I’m interested, how do you handle multiple and never-ending exchanges with customer...

• cloud
• jira-service-management
• jira-service-management-cloud
• support

I have created an automation rule "Transition to Waiting for Customer when support posts a comment" and I have tested this by having a status = Waiting for support. Tried to add "Reply to customer"...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I need a suggestion because I attempted to create an automation, but my level of JSM  knowledge is not sufficient to understand which details I should use. In my case, I have a field us...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello folks, I got a customer query: "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create an asset/agreement/supplier. Specify which department uses ...

• asset-management
• assets
• data-center
• jira-service-management

I aim to copy fields from a label created in JSW to an existing label in JWM. Example: the customer submits a label in JSW by responding to a questionnaire, and sends it, a rule copies the complete...

• cloud
• jira-service-management
• jira-service-management-cloud

What is the best practice for retrieving comments including Attachments and URL's with API. I'm setting up integration between Jira and our Customer Support system.  Whenever a ticket in the cu...

• attachment
• comment
• jira-service-desk-cloud
• jira-service-management-cloud
• rest-api

Many thanks for inviting me to Unleash Agile & DevOps London 2024. Fantastic seminar in London. Many thanks for sharing your invaluable knowledge & experiences & let everyone a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All With the Jira Service Management (JSM), Customer Service Management (CSM) feature, does anyone know if there is an API available that will allow for the automation of updates to custom fields...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi All We are going through the configuration of the Customer Service Management feature within JSM and have completed a first pass import of the customer metadata. For both the Organization and Cu...

• cloud
• jira-service-management
• jira-service-management-cloud

  So Needed one to one remote support nahidzabbix@gmail.com whatsapp: +8801689689128

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

it seems lookupissues limits to that of 100, and that will fail in my case scenario: user submits a specific request type during current fiscal year jira checks to see if that same reporter has...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

At the moment we are on a standard edition with 15 agents.  We have a few automations in place but we are interested in add many more, but we are limited by the limit of 5k/m. Isn't it a good ...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to catalogue our services and the brevity of properties you can define against a Service type leads me to think I'd be wasting my time defining them here. Yes, I can create dependencies, l...

• cloud
• jira-service-management
• jira-service-management-cloud

I created a new Service requests that within it has a Forms, which was created to help when filling out, using Radio buttons and Checkboxes each one has a Field Key to identify them as well as a Disp...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone!   Have you ever wanted to display a progress bar in your JSM to your customers? I've built a solution that might work for this problem using Unicode symbols. This has been a hi...

• customer-portal
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• sub-task

Hi all, It's easy enough to create a sub-task of a case using automation and the parent ticket is updated. However, is there any way to ensure a specific sub task type always uses a pre-defined t...

• cloud
• jira-service-management
• jira-service-management-cloud

I have created request type with few field to show on customer portal, unable to show one hidden field (multilevel cascading) on request form, when i make it required in filed config, it start showin...

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

hi  I made a mistake and connect the jira to azure ad , in the process its look like something broke and I can't login again , in addition I try to create a new instant of jira but I can't clai...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi community! Atlassian PM here. Are you working with a business team currently managing customer and internal service requests within a shared email inbox, Slack Channel or something like Googl...

• jira-service-desk
• jira-service-management

We have started using the affected services field. In adding our services, we have too many so would like to work on a hierarchy and dependency structure and there seems to be some built in features ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We have followed below Article and Enabled CSAT in jira servicedesk https://confluence.atlassian.com/jirakb/how-to-troubleshoot-when-customer-satisfaction-survey-is-not-being-sent-in-jira-servi...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud