JSM Assets: Service dependency mapping

[lgolden]

We have started using the affected services field. In adding our services, we have too many so would like to work on a hierarchy and dependency structure and there seems to be some built in features but not ideal so looking for others experience and guidance before diving in deeply. 

If we have ERP as a service, there is related physical infrastructure (Server, network, building etc) and there is also related services such as the backup service or related by integration (API) such as BI, extranets, CRM, etc. I would love to leverage the affected services ability for similar incidents or change management conflicts. The challenge is we have already 100 + affected services and have many more to enter at this level of granularity. If we get too granular then its too easy pick the wrong service and if we are too general then we can get easily get blocked.

A more specific example is for network service we have almost everything in that location dependant on it if we list it as general meaning it includes internet, wifi, switches, firewall etc. Many of the items are not dependant though as for example wifi can be down and network up or physical network can be down in one part of a building but not in other areas or other buildings etc.

So any advice, thoughts for built in with Jira Assets? I would like to first explore what can be done with existing software or perhaps with a small add on app before exploring other software which I know exist out there.

Thanks in adance,

Lorne

[Curt Holley]

Great question @lgolden 

I can't say I have a confident answer. So here is a question for you: Are you on JSM Premium? and thus have access to Assets??
As what I have seen is the combination of Affected Services and Assets used to create a hierarchy (Top level, Affected Services, then have a lower level(s) as objects in Assets and have them linked to create the required relationships.

This can work great, but can still lead to complexity and or compromise based on the reporting and UI needs of the company concerned.

I look forward to seeing what others have to offer in this space as well. 🙂

[lgolden]

yes we are JSM premium and have assets. I can see how we can do what you suggest but it feels like too much manual development and maintenance. I was hoping for more out of the box.

Hoping for more insights before deciding to dive in.

Thanks,

Lorne

[Nick]

Hi @lgolden ,

It seems I am working on similar project and wondering if you found optimal solution what has desired balance between over complexity and over simplicity. I would like to have proper relationships between a service from IT service catalog, business system, involved applications and underlying infrastructure. What route did you decide to go?

Thank you for sharing,
Nick

[lgolden]

Hi Nick I spent some time looking at what can be done with assets for dependancy mapping earlier this year then moved on to other priorities. I looked at several third party applications for dependency mapping and that I believe is the way we will go when I have more time to look firther. There were application dependancy mapping and network dependancy mapping.

If you figure anything out I would be very interested as for change management amd incident management I still feel blind at times or in the least very manual to get the results I am looking for from the team .. I am intrigued by the full integration of Ops genie into JSM so we will probably do that next and see if it closes any gaps.

Lorne