Best practice for retrieving comments including Attachments and URL's with API

Ward Schwillens_ Schwillie January 24, 2024

What is the best practice for retrieving comments including Attachments and URL's with API. I'm setting up integration between Jira and our Customer Support system. 

Whenever a ticket in the customer support system is to be assigned to our department, a Jira issue is created using API. We are sending back updates on the Jira issue to the Customer Support system using Jira automation and the Support's system API.

Now, when a user of our department add a comment to the issue, and the comment contains, an attachment of some type or an URL, the API call fails. 

What is the best practice to retrieve a comment that contains file attachments or URL's? 

 

Thank you for your insights!

 

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