When I try to logout from the Portal, I get this message.
So, I've been struggling to get the forms via API using Scriptrunner. In general, Atlassian documentation is omitting one crucial part - formid which needs to be pulled first. So, if a...
What tips do you have for agents who are supporting people? Think IT teams, help desk, etc. Here's mine to start with: Always use an incognito session when impersonating a user. There might be ti...
Hello Team, I am unable to add custom fields into request type in Jira service management. I have created few custom and those are visible in the field section. And also, I have added into the reque...
Hi, i want to share this use case, and hear wat everyone has to say about this :) We're currently seeing that our JSM organizations & customers structure is not really up to date w...
Hello. Please excuse me as I am new to JSM, and my question is not... thoughtful. I want to ask if there are strong reasons to call JSM a clear cash flow framework (as one of a few possibilities). ...
Hi Experts, Below requirements were received and I would like to seek of your inputs / expertise on it. An issue from Jira Software (Internal) will be manually linked to an issue in Jira Service M...
Hi Team, As per our logs, we can see a few requests getting 500 Internal server errors from JIRA. We can see Jira-count & Jira-fifo API's getting 500 internal server errors since June month on...
Summary: In our projects, we use a custom multi-select list field for our Clients' Account IDs, primarily because the 'customers' designated in our Jira projects represent our internal teams. These ...
I'm familiar with ticket support in general, but have little hands-on experience with JSM. I have a small organization (6 to 10) with a small number of high-value customers (~ 75). We only add...
This is the use case I'm looking at: JSM (Cloud) Enterprise - So we have Assets which aren't used at the moment. We onboard employees and contractors through JSM. However, we have a set of contract...
Hi, I've taken a free course "JQL in Service Management" and there is a section with certification practice questions. One of the questions caused me confusion "Jane wants to create a new ...
Dear Team, We are alliance Bank IT segment, we have created a new VM of Jira and installed Jira Service Management (JSM) too. May we know the software requirement of Jira Service Management? Thank ...
Given that Portal Customers have an account automatically created when they raise an issue and that they need to create a password and login to that account to continue the 'discussion' and that ther...
Hello Atlassian Community, I am seeking assistance in implementing Jira automation to streamline the process of assigning tickets to ITSM (IT Service Management) service owners and their designated ...
Goals The reminders should run in schedules (daily or custom schedules) and send the list of all pending approval issues to each Approver via Slack. Only use Jira automation natively (not invol...
I am urgently looking for a Jira Expert to set up my ITSM
Hi I am trying to add single user field to a forms and in "LINKED JIRA FIELD" I have selected reported when I try to preview the form, I am unable to see any users within the single user fie...
If I invite my end users means they are getting the emails for signup in Jira. Please check this issue ASAP
Is anyone else's service desk teams suffering from the removal of Approvals from the Comments Activity section? I understand and agree with the decision to make a dedicated Approvals tab, but ...
Hey All, Has anyone tried using multiple custom mailboxes with JSM Cloud? The article here says we can only integrate one custom mailbox. I have 5 mailbxes that needed to be integrated on a new s...
Currently, my companies Jira projects automatically use the 'Default scheme' for permissions. However, this scheme grants excessive access to various groups, such as 'Any logged in user,' allowing th...
If you accidentally delete the assets object schema, or you just want to revert some changes or backup an older version of the schema, currently there is no native functionality to do this. Our newl...
Currently, the only way to migrate assets from one instance to another is to export assets from the source instance and then import it to another Jira instance. But in this case, if you want to migra...
I want to make field visible and mandatory based on another field in Forms. Example: I have a field call Group In that I have a option called "Field intervention" when i select the option i want mak...
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