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Jira Service Management
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Dear Support I'm creating an automation workflow and I want to find location of requestor field in Jira. Are there any smart value / user condition or JQL support on it? Thank you &...
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Hi Team, I want allow edit access only to the reporter when it is in a particular status. Please let me know the exact property I can use. Thanks in advance.
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...deal for white labeling). The potential workaround, JSDCLOUD-9174, was forgotten five years ago. Now, faced with this issue, I considered making the Help Desks "public" and configuring them not to r...
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I have an Epic that tracks status of a partner. At a certain stage I have an automation that creates a child issue (task) to create a profile. Once this profile has been created, I want to transiti...
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https://jira.atlassian.com/browse/CONFCLOUD-57825 Restrict access to Service Desk knowledge base spaces to Service Desk customers only Currently, when linking a Confluence Space to Service ...
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Hey all, We're looking at JSM, and I was wondering what's the best practice when it comes to multiple JSM Object Schemas. Does it makes sense to build one hug schema with a lot of hierarchy within ...
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Curious if like me, anyone else would find it useful to have a globally available metric field, like the one the compass team built available on jira issues and confluence pages. Adding this to issue...
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Greetings, I'm encountering an issue while creating a dynamic form on a Jira screen. I've already attempted to find solutions in the plugin documentation, but I'm experiencing some difficulties. Cou...
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I have a scenario where we are receiving notifications for server Up and Down times and would like to be able to create an automation that closes both issues if they are created within a specified am...
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I am getting a blank screen when trying to access customer profiles or data. I can see all the accounts but when I go to 'view profile' I get a page that tells me the user doesn't exist? We did just ...
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As I continue to explore and build out various Jira Service Management project spaces, I find the inability to create custom work categories rather difficult to ignore as time goes on. I wish there w...
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I routinely use the "Share settings with an existing project" to create new project. I encourage my clients to create "template" projects that meet their specific business needs rather than using the...
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Hi, I want to unclaim the demo.cloudnowtech.com please help
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Hey, we would like to know if in our jira product discovery project, the collaborators that we add, needs to have all of them a jira account or instead can be external users
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Hello Community! Are you part of DevOps or SRE team responsible for managing and resolving Incidents? If so, we would love to hear from you! I'm a PM in the Jira Service Management (JSM) team at ...
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...nd returned true or false. Amber - expression was valid and ran successfully, but will always evaluate to false, because conditions need to return a boolean value - as noted above, this is to be e...
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这是一条测试内容
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Hi there, As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are co...
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Good Morning my name is Ardendi Ranferi Muralles de León We have the problem with the user when he wants to register in Jir, it does not allow him to show us the attached error, he already has the ...
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Hello, we are currently stuck at a use case and maybe someone has a good idea on this. Goal Our goal is to channel incoming requests to bring them to different teams. At first from JSM to...
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Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
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Hello I removed an issue security scheme from a Jira Service desk changed the scheme to None and then deleted issue security scheme and now we cannot view the issue that were...
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I have one project and I need to create subtask issue type but not able to create.
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https://jira.atlassian.com/browse/ECO-166 This would be good for everyone ! KR, Matt
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Hi there, We are a Solution partner as well as a Marketplace Partner. That means we receive questions, service and feature requests, as well as incident reports and manage them in JSM. ...
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