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API Access for Customer Service Management Feature

Mitch Robinson
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January 23, 2024

Hi All

With the Jira Service Management (JSM), Customer Service Management (CSM) feature, does anyone know if there is an API available that will allow for the automation of updates to custom fields within the Organization and Customer objects within the CSM feature?

At the moment all I can see is manual updates and using the bulk Import functionality using CSV files.

Would be great to be able to push updated information from other systems into the nominated fields within CSM objects (Organization / Customer).

Cheers

Mitch

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