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Access Incident Summary from a Post Incident Review using Automation


Within a Post Incident Review, there is a section above the SLAs where a linked Incident will show values such as:

  • Incident created
  • Incident ended or ongoing
  • Time to resolution
  • Incident assignee
  • Incident responders
  • Affected services

However, how do you access this information where these values can be used elsewhere, such as a form on a PIR? This would be through Automation for Jira using Smart Values

Configuration Example

In the example shown in the screenshots below, I used a Manually Triggered Rule for testing with the "Add value to the Audit Log" action to ensure the values that were filled in would populate when called in using smart values. Those Smart Values would be:

Incident Created: {{triggerIssue.issuelinks.outwardIssue.created}}  

Incident Ended: {{triggerIssue.issuelinks.outwardIssue.resolutionDate}} 

Time to Resolution: {{triggerIssue.issueLinks.outwardIssue.customfield_10050.completedCycle.friendly}}  

Incident Assignee: {{destinationIssue.issuelinks.outwardIssue.assignee.displayName}} 

Incident Priority: {{}} 

Incident Responders: {{}}

Affected Services: {{triggerIssue.issuelinks.outwardIssue.affectedServices}}

Please note that the Time to Resolution field will only populate for completed Time to Resolution SLAs, not ones that are in an ongoing cycle. Please see the screenshots below for the example Incident Summary with the Automation Rule and Smart Value data passed into the Audit Log of the Rule.

Supporting Screenshots

Screenshot 2023-08-30 at 7.10.16 AM_2023-08-30T14_10_44.870Z.pngScreenshot 2023-08-30 at 7.10.29 AM_2023-08-30T14_10_44.870Z.png

I hope this helps!



Christian B.



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