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No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen?
This happens when a customer has their Confluence Product deactivated and reactivated and their Confluence space is also renamed when the product is re-activated.
This scenario causes the KB Articles to not appear within the Pages section within the Confluence Space, as well as their URLs to the KB Articles in Confluence are pointing to the old space name. This disconnect causes the Articles to not show in the Knowledge Base section on a Service Project.
The way to go about solving this case is to do two things to ensure all KB Articles are visible within the Service Project.