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Hey there 👋
I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins to activate in Jira Service Management.
Read on to learn how you can use Atlassian Intelligence to accelerate decision-making, increase productivity, and free up your team’s time to focus on the work that matters.
To access AI features for Jira Service Management, org admins must first follow the steps below to activate Atlassian Intelligence in admin.atlassian.com.
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > Atlassian Intelligence. You’ll see a table with any products that already have Atlassian Intelligence activated. This will be empty if your organization hasn’t activated it for any products yet.
Select Select products. You’ll see a list of the products in your organization that you can activate Atlassian Intelligence for – select as many as you want. Only products that have Atlassian Intelligence features available are shown here.
Select Next, review your products, and accept the Atlassian Intelligence terms and conditions. Select Save to confirm.
With AI answers for the Jira Service Management virtual agent, tap into the power of your existing knowledge base to instantly automate Tier 1 support workflows in Slack. When employees ask the virtual agent a question, Atlassian Intelligence searches across your linked knowledge base articles to quickly answer their question and deflect new issues from being opened. Learn more about setting up the virtual agent and AI answers.
Use AI to summarize critical details, comments, and actions on an issue. Bring new stakeholders up to speed quickly and eliminate the need to manually digest lengthy comment histories, saving agents' time and helping get to a faster resolution for your customers. Check out our support documentation to learn more.
Use Atlassian Intelligence to generate, transform, and summarize content in Jira Service Management web issues. Do things like fix typos, adjust your tone to be more professional or empathetic, or summarize lengthy instructions for a concise customer response. Boost team efficiency and improve communication and alignment between agents, customers, and stakeholders.
Once activated by an admin, you and your teams can access Atlassian Intelligence from the editor toolbar, or by typing /ai within the editor. The functionality looks and works similarly across other Atlassian products like Confluence and Jira Software, but we expect the way you’ll use AI when creating and editing content will vary between tools.
As users of our own products, we’re truly building the products and privacy protections we want to work within. Still have questions? Learn more by visiting our trust center.
We want to hear your feedback and burning questions! Drop a comment below, share feedback directly in the product when prompted, or use the following resources to learn more and let us know what you think:
Request to join the dedicated Atlassian Intelligence Community group and share your feedback directly