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You want to hide all or some request types from the customer portal for company-managed projects. This article will show you how to achieve that.
In the customer portal, there maybe some request types as indicated in the screenshot below, that need to be hidden from customers.
To hide these request types from the portal, the following steps need to be taken:
When this is done, the request type moves to the 'Hidden from portal' section as shown below:
Now, this request type is not visible in the customer portal as seen below:
However service desk agents can still create tickets using this hidden request type from the internal agent view. See screenshot below:
So, if Request types do not belong to any groups, they are invisible to customers in the customer portal.