Atlassian Community

Hi everyone, I have a requirement in Jira Service Desk (JSD) data center and would appreciate some guidance. We want to create a custom field called "Planned Sprint Date" in JSD and display it on the customer portal/request view. Our requirement is: * The Sprint field should be visible to customers/users on the portal. *…

Olá, equipe de suporte do Trello/Atlassian, Por favor me ajudem!!! Estou totalmente insegura com essa cobrança indevida e por não ter um meio de contato facilitado para acesso. Estou completamente insatisfeita com tal experiência negativa. Os caminhos para acessar o suporte são extremamente complexos. Preciso de ajuda por…

Hi, I'm an admin both for Slack and for Atlassian, but simply can not get Rovo installed on Slack, following the instructions (https://rovo-integrations.atlassian.com/slack/onboard/welcome as referenced in https://support.atlassian.com/rovo/docs/using-the-atlassian-rovo-slack-app/). I was on that screen: "Install the Rovo…

Hello Community, I would like to use knowledge of other admins as I'm already struggling few days with very specific topic. We have workflow between Jira Product Discovery and Jira related to very simple Requirements management (RM). Now we would like to move this RM from JPD to Confluence. My idea is that JPD Idea will…

Hi everyone, I'm looking for advice on structuring a recurring pattern in our workflow: features that need to be implemented across multiple platforms (iOS, Android, Web, etc.), where the work items are often nearly identical across platforms. Our current structure: * Epic = a feature * Child task under the Epic = one per…

My account has been deactivated after 2 days of Trello free premium trial, and don't know why. I'm getting promotion mails and welcome mail, but can't access my account, support or any product of Atlassian. Please, help me identify why the account was deactivated and how to reactivate it

I have tried to create several agents. Lookup information works okay, not great, but okay. But taking actions, holy moly ... I wanted a personal agent to help me with task management. I use a jira project to keep track of my tasks. The agent in this phasse would be simple: look up information in my tasks and create tasks.…

Dear Community. I am working on a project, where we are developing an iOS and an Android version of an app. I am curious how to best organize this in Jira, and I would love your input, and hear of your experiences. So far, I have made a custom field, which is required, indicating whether the issue relates to iOS, Android…

Hi community! Our startup has recently migrated our internal task management to Jira. We are currently trying to build a workflow to track legal compliance, tax deadlines, and company registration processes for our clients in the South Asian region. Currently, our team constantly references external business guidelines…

Half icon occupy all the screen since yesterday. Only Jira, other page without any problem. Change size (with control + or control - or mouse wheel) don't fix this. Thank you for your help.

Hi, Is if possible to configure or restrict users that don't belong to certain role from editing certain fields on Issues? For e.g. User in Quality role can only edit "Defect Comment field" Users in Logistics shouldn't be allowed to edit "defect comment feild" Any reference link will be very helpful... I'm using JSD Cloud.…

Hi, I sent an invitation to our team member, but the email didn't come through to him (tried several times). It is not in junk mail or M365 guarantee. Br, Henna

I am unable to create forms , it keeps asking for space admin access . My admin has confirmed i have it , but i am unable to still create any. Can you pls guide how can i get this permission ? I want to use the free version of JIRA service management.

Has anyone had any luck setting up a custom federated connector in Microsoft Copilot using their docs? https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/set-up-custom-federated-connectors Atlassian currently doesn't provide a native MCP connector for Copilot which means admins need to create their own. I…

Hi, I want to test a plugin which enables 2FA. I'm specially interested in testing 2FA with SSO across all the atlassian applications (JIRA, Bamboo, Confluence, Bitbucket). What is the recommended way of testing something like this locally? This is the plugin I want to test…

My Trello Shrink Lists are now all jumbled. It is fine when I expand the lists, but when I shrink them, they become a jumbled mess. Anyone else have this issue?

Hello Jira Community, We're trying to establish a reliable process for understanding what changes are included in our monthly Jira Cloud batch releases. Since Atlassian deploys Jira updates on the second Tuesday of each month, I'm looking for guidance on the best way to identify which features are being introduced in a…

I am retiring in a couple months and I created a Trello account with multiple boards being used by others. Along with the active boards, there is also a lot of history that we don't want to lose. Is there a way to transfer the account from one user to another?

I'm trying to export a page for in a space for a customer. I need to have the Title of the page to be present in the header section of the pdf export. So that the customer knows that this document pertains to the topic mentioned in the header. Title of the page here is: Task/issue/meeting time entry. I want to know how…

Jira Cloud site: double-dev.atlassian.net App: GitHub for Atlassian (com.github.integration.production) Installation produces “We ran into a little trouble.” The browser console reports useMarketplaceAppInstall: Failed to install the App and Atlassian’s feature-flag service returns HTTP 401 with “Invalid apiKey.” The…

Hello, good afternoon. I just created a Trello account and am automatically being charged $12.50. I did not sign up for a subscription, I do not authorize this charge, and I would actually like to cancel my account.

There used to be a "Blue Dot" in the Comment cell when there is unread comment in the issue. That feature is critical for any kinds of team work which I believe should never be taken away. Is there any way to get that feature back available?…

I am a user of Trello for a week.Four days ago, on the 2nd of August 2026, I bought Trello Standard which I now cancelled. Because members got invited in my Workspace during this four days, additional charges were added to the initial standard plan.Now that I've cancelled everything and since I am still within the 30…

There used to be a "Blue Dot" in the Comment cell when there is unread comment in the issue. That feature is critical for any kinds of team work which I believe should never be taken away. Is there any way to get that feature back available? 

Hi Atlassian Support, We are using Bitbucket Pipelines Tests (beta) with branch tracking for develop. Issue Test results from our scheduled custom pipeline do not appear under the repository Tests tab (Test summaries / Test executions). The same custom pipeline does show results when triggered manually on develop. What we…

MY colleaque cannot login anymore in Trello. He needs to get acces to Bord SALES. Can you help me with this? His email is: kovacsjanica@gmail.com We got this message: Contact opnemen met je beheerder We ondervinden problemen bij het toevoegen van je teamgenoot. Neem contact op met je Workspace-beheerder voor hulp.

Hello, My team mate accidentally merged two cards with the new feature and needs to unmerge them. Can you assist me in this please? Thank you 

I'm reading the FAQ on the new field context behavior related to the field - field scheme changes and wanting to confirm behavior. I've excerpted the section I'm wondering about below. Field always has a global context with default values, but I can set a separate list of values for a particular space via contexts.…

How can I check the notifications settings for other users in atlassian operations? It was available in the Opsgenie, but now I can check only my own settings

Ich komme nicht mehr ins Confluence. Was muss ich tun?