Atlassian Community

Concept Relates To Application Type Jira, Jira Service Management, Jira Product Discovery, Confluence, Platform apps, and more Deployment Type Jira Cloud What is shown? Settings on the Release tracks administration page. Visit: admin.atlassian.com > Apps > Release management (Under “Platform experiences” header) > Release…

The administrator of our Trello account is unable to log in because the Atlassian account no longer appears in their authenticator app, and the recovery key/code is not available. There is no option to recover the account using email, and the SMS verification alternative is also unavailable. Since no other user in our…

Hi, I approve Jira tickets requesting access to an internal system. I respond to the tickets saying "approve" if the name of the person for whom access is requested is in the live Excel sheet that records the result of a Microsoft Form saved on SharePoint. If the person's name isn't on this live Excel, I still respond…

Hi, I switched to the free plan, and the outstanding invoice is no longer visible. How can i pay it? IN-EU-003-332-268

Hi all, I created a new Space in which I would like to switch its priority scheme from the default one to antoher I have already in use. However, every time i check the space i want and click save, this error pops up: I read other people having this issue but being fixed by clearing the browser cache, but I tried it and it…

I am attempting to return results for issues whose status have not changed for greater than 90 days. But each one I try includes issues within 90 days, instead of BEFORE 90 days. Searching around I keep finding advice to use JQL to the effect of: ...AND NOT status CHANGED BEFORE -90d... But the actual results are returning…

Hemos usado una misma cuenta Starter de workspace y sigue apareciendo la antigua en Jira Service Management Es decir, una misma cuenta Starter (i.e. coyote@workspace.com) ahora se llama (i.e. correcaminos@workspace.com) y Jira Sigue asociando la primera (coyote@workspace.com) cuando ya esa cuenta en el Workspace no existe;…

When I try to open the jira tickets I'm getting Something went wrong from our end? How to get this fix?

Experiencing issue with cache which takes !1.68 GB space. Is it related with space or something else. Tried to clear cache, after a few pipelines same issue.

1 million Kudos: Celebrating Tobi and the impact behind the milestone Some milestones are about more than numbers - they reflect consistency, generosity, curiosity, and the trust someone has built over time. That’s exactly what makes @Tomislav Tobijas 1 million Kudos moment so special. Tobi has become a familiar and valued…

I only have 7 board members but when I try to add number 8, I'm getting this message: Board members 7 "Looks like you need more space! You have reached your 10 member limit" I did have 10 members but removed some, so is there something else I need to do? Thank you, Deborah

Hello Jira Support Team,I am trying to assist a colleague with Jira, but I am unable to proceed because the following error message is displayed."Database synchronization is taking longer than expected. Please wait a while and try again. If this error continues to appear, please contact support." in Japanese.... I have…

Our organization and key spaces are associated with colleagues that are no longer in the business. I have no access to a global owner and we cannot re-enable their email addresses. I don't seem able to create a support ticket as I keep being redirected to the Community pages. Can a ticket be raised to help resolve this…

I am using SourceTree for windows. I have a Stash that contains multiple files. Is it possible to unstash a few of these files instead of all of them?

In the Linked Work Items view of the asset, I only see open tickets. Closed tickets are not displayed, even though I don't have any filters configured or applied. When I run a JQL search for the same asset, both open and closed work items are returned correctly, which is why the number of linked work items differs between…

JIRA DC 11.3.5 version JIRA was creating ticket even if Maibbox ID is in DG till last month. All of sudden it stopped working. If email sent to Mailbox directly it do work.

Hello, I m setting up claude agent for jira, https://support.atlassian.com/jira-software-cloud/docs/set-up-claude-agent-for-jira/ But when i enter both API keys( claude and github ) i got error Failed to create agent: 400 I dont see exact root cause for this error and what about next steps

When I merge a branch back into develop or main, it leaves the branch hanging as if it never merged. It used to show a line back to the main branch. This has been this way for several months (versions). It happens on all of my projects so I don't think it is bad data in one of the project git folders.

How to Know the list of REST API Calls triggered on each Search or view issue. /rest/api/latest/issue/PROJ-1234 or rest/api/latest/search?jql=filter=10015

I used to only use Fork for my personal projects, but after I started a new job I decided to use Sourcetree for my job, but every time I try to add the new account (it is recognizing my personal account that I use in Fork) it shows the "Grant Access" web page, and when I click on Grant Access I get a message that says "Do…

I've been caught by the need to use a login code which is being sent to a defunct email address. is there any way at all that I can regain access to this account?

Hi everyone, I'm trying to create issue links between existing Jira issues using a CSV import in Jira Cloud. Existing issues Parent issue: Y-123 Child issue: X-456 The relationship I want is: Y-123 is parent of X-456 (or equivalently) X-456 is child of Y-123 Afficher plus de lignes Context I initially tried using the…

I'm trying to add a domain into my Atlassian Jira. I want to use free hosting and hence trying to add my https://xxxx.github.io account. But atlassian is saying invalid domain. Is it possible to add github.io domain to atlassian. I have a static website.

We want to add a form in user portal for supervisor to make a selection before supervisor click "Approval" button. I have tried to ask Rovo but unfortunately unable to make it to work. I want to know if this is even possible and how exactly I can to do make it to work? Also this form (or selection) must be mandatory before…

Hey, We’re currently looking for a way to restrict the Atlassian Rovo Plugin (MCP) from writing to tickets in our Customer Support space while still allowing it to read from that space. At the moment, we haven’t been able to find an option to restrict write access for the plugin on a per-space basis. The only option we’ve…

Observed Behavior * Only the Delete button is visible for the macro. * No Edit option is shown. * The issue is consistent across different browsers. * The issue still occurs in incognito mode. * Clearing cache and refreshing the page does not resolve it. Expected Behavior When selecting a macro in the Confluence editor,…

I would like for a user to submit a ticket and then never have access or visibility to that ticket again. They will be directed to another ticket that acts as a dashboard for that ticket's process. What's the best way to keep the original parent ticket reporter anonymous/uninvolved? Thank you!

I’m building a Rovo agent to help triage support requests that are posted in a Slack channel. The agent reviews the request, gathers the necessary details, and creates a Jira ticket as part of the triage process. Once the Jira ticket has been created, I would like the Rovo agent to stop participating in that Slack thread.…

I'm using SourceTree 4.2.18 on macOS. Following the warnings about app passwords being deprecated, I've created an API token and edited my Bitbucket account within SourceTree to use the API token (following these instructions). All of my repositories are within this single Bitbucket account and I don't have any other…

Has anyone else noticed that the reporter’s email address is no longer displayed when hovering over their name in a JSM work item? We first noticed this change within the past few days or week. While it isn’t a deal breaker, the hover detail was very useful for quickly identifying which organization a customer belonged to…