Atlassian Community
Discussion List
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how do I add link to jira task so the task subject displays
in wiki.atlassia.net, sometimes when I add a link to a task (ie JR-1234) its automatically a link AND it displays the task subject. and other times I think I do the same and it doesn't and instead just displays the link address.
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Confluence Approvals – Send recurring reminders until approval is completed
Currently, Confluence Approvals sends a single reminder notification the day before the due date. While this works well for most standard workflows, it may not be sufficient for time-sensitive approvals where a single reminder could be missed or overlooked. Feature Request: Allow recurring reminder notifications to be sent…
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i failed to connect ROVO connector from claude
error occurred when connecting
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My Jira Account Deactivated
Due to my university commitments, I haven't been able to log into my Jira account for a while. I received an email informing me that my account has been deactivated. My last commit was 4 months ago, so I didn't expect it to be deactivated so quickly. Is there anything that I can do for that? I couldn't find the section…
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Which Fields Accept Multiple Values for CSV Import
In the CSV import guidance there is the following reference: Aggregating multiple values into single fields You can import multiple values into a single Jira field that accepts multiple values (e.g. Fix (for) Version, Affects Version, Component, Labels). To do this, your CSV file must specify the same column name for each…
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Consulta Campo Objetos Activos
Quiero comprender que diferencia hay entre crear el campo de tipo Objetos activos, con la funcionalidad de Jira "Componentes"
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My Trello board’s Activity section is missing from all cards. This is for all cards on the board.
Clicking ‘Activity’ in the board menu only opens the Activity drawer, and I cannot toggle Activity back on for cards. Closing the drawer and clicking Activity again does not restore comments. This affects all cards on the board.
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N-Able N-Central Vulnerability
Hello, I have been trying to get a response from support but maybe the community knows. I would like to check if Atlassian systems: 1. utilizes N-able N-central, 2. whether any systems, data, credentials, or accounts may have been affected was affected by CVE-2026-18577, and 3. any actions taken to mitigate the…
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Can you targeted announcements to smaller groups of customers instead of everyone?
I am trying to evaluate if Customer Service Management can solve a problem for us. We manage projects with many external users. These users are our "customers". Often we have a need to send out a project specific announcement, that would only be relevant to a subset of our user base and should not be seen by everyone. Is…
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Is it better to create multiple JSM projects or a single project with multiple request types for ent
Hello everyone, I'm designing a Jira Service Management instance for a growing organization with multiple departments (IT, HR, Finance, Facilities, etc.). Some recommend creating a separate JSM project for each department, while others suggest using a single project with multiple request types, queues, and permission…
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Custom Field Type for Formula removed
Was the Custom Field Type of Formula documented below removed from the product? https://support.atlassian.com/jira-cloud-administration/docs/create-a-formula-field/
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content governance - determining ownership and expected lifespan/duration
So relative to recent questions about ownership of content and lifecycle, I have to ask: Who should own a page or block of content? The SME who wrote it? Their manager? Someone else? When an environment changes on an irregular schedule, how do you even predict the lifecycle/lifetime of a body of information? By calendar?…
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Idea Type Icons in JPD Missing
I am setting up JPD in my new place of work, but the icons for idea type seem to have changed or have some missing. It use to have the story (bookmark icon) and epic (lightning) icons used in the Jira dev boards, but now they don't, is this right or am I missing something???
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Simplifying Dining Plan Management with Jira Service Management
What happens when someone wants to add a dining plan, switch to another option, or cancel a plan they no longer need? It sounds like a simple request. But behind the scenes, someone still needs to verify the request, find the right user record, update the plan information, and make sure the requester receives confirmation.…
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Is it possible to embed CSM forms into external websites?
We are in the process of setting up a new Jira instance with JSM and CSM. We have created a space for using CSM, for customer facing, where we have a couple of forms so far. We have done some digging and we are only able to expose the chatbot/AI for embedding into an external website (Our website contact us page/a few…
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Unable to copy some fields in automation
I have a form in JSM (cloud) with all of the fields linked to Jira fields. I have an automation that creates a new work item, attaches the same form, and then copies the information over to the new form. (I actually have several of these processes running). On this one particular form, there are 2 fields (out of about 30)…
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Need to get the information of a specific form field
I have a very long form in Jira, whose fields are used in a variety of automations or API calls. Because of this, I often need to get the id of a specific field in the forms, but, as far as I know, the only way to do this, is to call this specific API:…
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📣 Introducing Pre-built views in Jira Product Discovery
The blank page problem is real. You open Jira Product Discovery excited to organize your roadmap, only to wonder: Where do I start? What fields do I need? How should I structure this? Many of you asked for more examples of how to use JPD effectively. Today, I'm excited to announce Pre-built Views—pre-configured views that…
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Once a user submits a form, will Jira provide a confirmation with corresponding Jira ID
My goal is to move current request for Service Now into Jira so that my team can stop the manual effort of re-keying request from ServiceNow into Jira. Jira Forms enables this to happen. However, when considering the end user I would like then to receive a confirmation that the ticket was received along with the…
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I am the Admin of the Spaces , But not able to Access Spaces . Urgent!!!
I am getting this error while using the Spaces , It was working fine couple of Days Back . I am the Admin for the Spaces and myself created thhis spaces . Can you help resolving this urgent.
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Automação no Jira: E-mails repetidos
Olá, Estou tentando fazer uma automação que envie apenas um e-mail semanalmente que consiste em enviar uma tabela com todos os tickets que sofreram alguma modificação durante os últimos 7 dias de um grupo especifico, filtrando também as pessoas que modificaram. O filtro da pesquisa está funcionando corretamente,…
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migration pop up
hello, i have migration pop up but nothing has changed for me. its global update?
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Can't add a note to an alert via automation in JSM?
I have migrated our users from OpsGenie to JSM as requested by Atlassian. I need to build an automation (manual trigger from an alert because I have to do this often) to ask a person to update the status of their alert. That option doesn't seem to exist? Is there a Feature Request for this? It seems like basic…
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How can I set the dates to always use absolute dates rather than referential like "yesterday"
As the question states... The insistence on using the term yesterday, a minute ago, three days ago in software is a damned nuisance. How can I switch this off in Trello?
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Does Confluence need a native model for measuring knowledge entropy rather than simply tracking stal
Most organizations identify outdated documentation based on the last modified date. However, documentation can become less trustworthy even when it is frequently edited due to contradictions, duplicated information, fragmented ownership, and inconsistent terminology. Should Confluence move beyond "stale page detection" and…
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How can Trello help manage local SEO and website optimization tasks effectively?
I am using Trello to organize website optimization, backlink building, and local SEO tasks for service-based businesses. I wanted to know how other users manage marketing workflows, team collaboration, and content planning inside Trello. Currently, I am working on projects for Naperville Appliance Fix and looking for…
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Certain users cant get access to a new JIRA space
Hello everyone! Recently I created a new JIRA space in my organization, however I can only add very few people in it. The rest do not receive the invitation email and cant access the space's backlog, board etc. when given the URL link directly. Can anybody share some ideas how to resolve this ? Thanks in advance!
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Automate connected fields
I've had a look through other answers to similar questions but really stuggling to find a way to update a connected field rovo seems out of date in this area too. I have an idea with linked iterations. We have a multiselect priority and I want to update the idea with an appended value if that is added to a linked…
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How to set Alert notification for confluence owners?
We have put ASRS S2 confluence pages in place and updated the recent editions for each of the page and we have set the owners for the confluence page. How to set up * A reminder in the confluence page to update links, check data, review process? * The reminder if no one has used it in 6 months or if a link breaks (e.g.,…
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Is there a way to deep link to an Aura HTML Iframe?
I've got an Aura HTML Iframe which is running its own standalone html. Is there any way to pass URL parameters or hashes down into the Aura HTML iframe so it can navigate to the correct dynamic page?
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